Out Of Hours IT Support Helpdesk
Details
- Supplier(s)
- Northumbria University
- Duration
- 3 years
- Topic
- Helpdesk and support services
- Published
- 13 February 2017
- Source
- ContractsFinder
Tender description
Leeds Trinity University seeks an organisation to provide out of hours IT support to its staff and students. The successful tenderer will be able to demonstrate previous experience of providing such support to the bespoke requirements of a Higher Education establishment. The main requirement is to provide immediate help to frequently asked questions and issues regarding the specific systems used at Leeds Trinity University, including • Standard desktop software queries for Microsoft Office. • Specific queries relating to Moodle • Specific queries relating to Turnitin • Specific queries relating to use of library systems • Access to electronic journals • Specific queries relating to SITS e:vision • Provide assistance via an online / remote access system • Password resets • Off-site access to local services • Remote access of student timetables • Student Access problems with student administration system
Timeline
- Completed: Award published13 February 2017Current notice
- Completed: Award date13 February 2017
- Completed: Contract expiry date24 February 2020
About the buyer
Leeds Trinity University is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leeds-trinity-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leeds-trinity-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leeds-trinity-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leeds-trinity-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leeds-trinity-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leeds-trinity-university.gov |
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