LLWR IT Transition Programme 2017

Tender description

Summary of the work To procure IT Services via alternative supplier(s), requiring technical and commercial support comparing market offerings with business Current Mode of Operation and Future Mode of Operation , lead make vs buy assessment, deliver acquisition strategy, business case, define technical roadmap, routes to market, underpin 5 case “green book” business case. Expected Contract Length Initial engagement approximately 4 weeks Latest start date As soon as reasonably practicable Budget Range Commercial market rate, for a consultancy project of this type. Why the Work is Being Done The business is negotiating a contract extension with the incumbent supplier. The extension allows the business to assess the market for improved service provisions and modernisation activities. The CMO is outsource of the IT services which formed part of a collaborative procurement. The business is now looking to procure more aligned services to improve flexibility and mobility for the user base, utilising commodity items rather than secure build and procuring public cloud services rather than all private cloud. Problem to Be Solved Review the FMO vision, identify the IT Roadmaps to meet the FMO and assess the market offerings including any Make vs Buy review. The Output will provide data driven support for the strategic procurement decision, identification of savings opportunities, and rationalisation of the supply chain, with a business case, acquisition strategy and specifications to enter into a market engagement In parallel identify the Exit Strategy from the incumbent supplier. Any further details can be obtained from paul.a.bell@llwrsite.com Who Are the Users All users of the LLW Repository require a more flexible approach to working which introduces Office365, Azure hosting and Unified Comms. The Transformation between suppliers will Migrate the existing services that include, but is not limited to, Network Service, Hosting, Telecoms, Internet and Remote Access, and Application Support, Gateway Requirement to the new supplier(s) datacentre by installing encrypted fixed private connectivity and\or to Web Services i.e. Microsoft (Azure) as well as provision links that could be used for other cloud providers through a centralised hub. Early Market Engagement N/A Work Already Done CMO already documented, some road maps produced for the FMO with a pilot set of users working more mobile. Existing Team The existing team are made up of the following roles, however this structure does no cover all the identified work for this requirement. IS&T Manger x1, Programme Manager x1, Project Manager x2, Business Support x2, Cyber Security x2. Current Phase Not applicable Skills & Experience • Have experience of working in blended, multi-discipline, multi-vendor team environments focused on meeting user needs using agile methodologies and delivering digital improvement outcomes • Have experience of successfully delivering high transaction digital services to organisations working in complex and highly regulated environments. • IT Services Market knowledge, i.e. CCS frameworks • Have experience of producing green book business cases, commercial acquisition strategies, IT roadmaps and make vs buy assessments. • Have experience of producing and supporting exit and transition strategies • Be able to hit the ground running and deploy an effective multi-discipline team able to fulfil the required outcomes no later than April 2017 • Experience of working with OFFICIAL – SENSITIVE information and methodologies to protect that information Work Location Pelham House, Pelham Drive, Calderbridge, Cumbria, CA20 1DB Working Arrangments The supplier’s team will be required to work onsite at the base location, working a five (5) day week. Security Clearance Disclosure Scotland and suitable for BPSS Baseline clearance. Additional T&Cs Contract to be upon NEC 3 short form, Professional Services terms. No. of Suppliers to Evaluate 5 Proposal Criteria • Demonstrable market knowledge • Demonstrate knowledge and understanding of major ICT roll-out and technology transition programmes • Proposed team structure (including CVs of key members) - Reference contract/ case studies examples including linked CV’s • Proposed approach for working with LLW Repository Ltd, demonstration of transparency and collaboration. • Demonstrable evidence of green book business cases with associated acquisition strategy and make vs buy assessments • Demonstrable evidence of IT Roadmaps leading to new ways of working and increased flexibility • Value for money • Working to deadlines- proposed April 2017 • Willing to provide indicative price for the project. Cultural Fit Criteria • Can work with clients with low technical expertise • Be transparent in their approach • Take responsibility for their work • Challenge the status quo • Constructive approach for enabling digital team and capability and delivering an exit strategy. Payment Approach Time and materials Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. Have any further work packages been identified after the initial 4 week engagement? There are no work packages currently identified after the initial engagement. We reasonably anticipate further work will be required as the project progresses. 2. Will the solution require implementation, project delivery, or ongoing support, or is this already in place? We see this as an initial phase which might require further scope and support to establish market trends to secure best delivery models. These are not in place as this is the first stage in our process. 3. What roles do you envisage forming the team? We require skills appropriate to a solution architect/category manager and technical author to prepare the business case. 4. Is the current team in-house or sourced from an external supplier? The current team is in-house, comprising LLWR staff. 5. "The structure does not cover all the identified work" - can you give an indication as to what other work will be required? This is the preliminary phase in this project, covering our initial needs to identify market trends, service delivery models and the preparation of a business case. We reasonably anticipate further scopes will arise from the results of this preliminary work. 6. Would we be working alongside the existing team or replacing them? The supplier will work alongside the current team. 7. Can you clarify the timespan of '4 weeks initial engagement'? Is this a work package of a longer term project to deliver the requirement, or is this the timespan to deliver the full extent of the requirement The time span for this preliminary phase is to allow for market trends and delivery models to be identified and for the preparation of a business case. 8. Can you provide details of how the pilot was carried out and the results? There has been no pilot. This is the preliminary phase of an intended future project and is expected to identify market trends, delivery models and a "green book" business case including a "make v buy" assessment. 9. Can you specify deliverables required by end of April 2017? We will require a report identifying market trends, delivery models and a green book business case to be provided within the agreed time-frame, setting out the transition from the current mode of operation to a defined future mode. 10. Can you provide details of what the users are currently operating on that will require the transition to 365, Azure etc? Users currently operate on Windows 7, locked down by a new build. We envisage IT services to have approved user devices based on the Windows 10 platform.