Business Change Partner

Tender description

Why the Work is Being Done The Communications Capabilities Development Programme of the OSCT is in the process of beginning the transition of a range of IT related services from their current state to a defined new Target Operating Model with an IOC of April 2018, whilst continuing to deliver current Business As Usual capabilities. In support of this activity the authority has a requirement for a Business Change Partner to provide a flexible range of dial up/down on demand Business Change related services and outcomes in support of the Transition Team that will be responsible for the transition between April 2017 and IOC. Problem to Be Solved The Transition Team needs to be able to call upon a flexible surge capability of changing and potentially unforeseeable size and scope between April 2017 and April 2018 and for an indeterminate period post IOC. This surge capability requirement will be principally, but not wholly, related to Business Change and Behavioural Change during the transition. Who Are the Users The various functions and departments that are being transitioned from their current state to the new Target Operating Model need Business Change transition support during a series of "Sprints" that will move these users in a gradual and incremental manner between April 2017 and IOC in April 2018 whilst maintaining current capabilities and delivery. At the same time the Transition Team will need to flex in size and scope as the transition proceeds. Early Market Engagement Work Already Done A fully defined and scoped new Target Operating Model has been designed and approved in a series of graduated phases that culminate in a launch date of April 1st for actual transition commencement. As a result this requirement has no design element in its output or scope but rather an ongoing and flexible business change heavy implementation and support requirement. Existing Team The flexible team provided by the Business Change Partner will be working primarily with the existing Transition Team that is a mixed economy team consisting of Home Office Civil Servants, Commercial Suppliers and individual Subject Matter Experts. They will also be working with a range of Stakeholders consisting primarily of multiple Government Department Service Delivery Partners. Current Phase Live Work Location The team will be delivering output and outcomes primarily to a team located at 2 Marsham Street, London, SW1P 4DF. However it is envisaged that an element of this delivery will be carried out from the suppliers premises or by individuals working remotely. Working Arrangments As the very nature of this requirement is to deliver a flexible surge capability that will change in size and scope as the transition proceeds toward IOC, and will be subject to a short notice "dial up/dial down" type call off capability, it is extremely difficult to define any precise working arrangements, indeed such a restriction could in part preclude the required outcome. A variety of working arrangements are envisaged whereby the successful supplier would be responsible for the provision of resources either on site or available remotely in support of defined outcomes over varying periods and in varying styles. Security Clearance SC Clearance is a minimum for any work that is carried out on site, and for access to certain documents and work flows that are provided to those working remotely. In certain areas DV would be highly desirable but not for the entire team. Additional T&Cs Skills & Experience Project Management to PRINCE2 equivalent Considerable experience in related transition support Change management methods, tools, resources for transition support Transition work package definition and management Change facilitation Business Change Behavoural change Detailed Transition Planning to individual level Dependency management across multiple work streams (6-8) SFIA or equivalent to CIPM-6 SFIA or equivalent to PRMG-7 SFIA or equivalent to ORDI-6 Stakeholder engagement SFIA or equivalent to PGMG-6 Risk, Issue and Dependency Management SFIA or equivalent to PROF-5 SFIA or equivalent to CIPM-5 Access to available pool of relevant resources at short notice for varying periods Ability to respond rapidly to new and emerging/changing requirements SFIA or equivalent to BURM-5 Nice to Haves Communications Data Operating Model domain knowledge Law Enforcement Operating Model domain knowledge No. of Suppliers to Evaluate 6 Proposal Criteria Availabilty of suitable numbers and types of resources at short notice Value for money Approach and methodology How the solution meets the requirement Cultural Fit Criteria Function effectively as a team with our organisation and other suppliers Offer solutions in a rapid, clear and effective manner Offer innovation Be pro-active in problem identification and resolution Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range