Maintenance and repair of mainframe computers

Tender description

QUB Information Services Personnel will be the first line support to their Internal Customers for maintenance/support, this Contract is to support QUB Information Services Personnel to continue fulfilling this service to a high quality and within a timely manner. The Contractor will provide a range of Services and maintenance support that will include but is not limited to the following: — Hardware repair for a defined list of HP hardware devices managed by Information Services. — On request and with reasonable endeavours basis, there may be the occasional inclusion of non-HP hardware devices. — Maintenance and support of our core SAN based on the current Cisco hardware. — Full account/Service management, covering as a minimum, scheduled review meetings, status reviews of performance and proposed proactive maintenance plans etc. — SLA will be based on a variety of measures e.g. SBD, NBD, 4 hour response-4 hour fix etc. — Several Equipment items will be covered by 24 hour proactive support and include assistance in planning and implementing firmware/software upgrades. — Scheduling firmware updates etc. as required.