Home Office / National Police Chief Council User Researcher

Tender description

Summary of the work The Home Office and the National Police Chief Council have set up a joint initiative to understand how user needs are being met by policing across the UK. This has created a significant opportunity to consider potential for organisational change and provision of service to the public. Specialist role User researcher Expected Contract Length initially 3 to 6 months with the option to extend to 2 years in total Latest start date as soon as possible after clearance confirmation Who Speclialist Work With We are a small leadership team that generates high level strategic thinking to inform and influence decision-making on organisational change at board level across both the Home Office and Police. The current team includes Service Design, Business Analysis and Enterprise Architecture. We are looking for user researcher(s) with an established track record of being able to impact strategic thinking across a large organisation. They will offer big picture thinking in an area of complexity, with proven results. The specialist will have access to an extensive user research community within the Home Office and broader Government What Specialists Work On Work at a national level influencing Portfolio of work across Policing, in addition to Programs within the Home Office that support the Police. Scope of the work covers interaction with the public, ie channels from 999–police.uk, through to operational police processes such as intelligence and preparation of cases in the criminal justice system. It is critical we establish evidence based user needs by engaging with the public and operational police officers. It should be noted the role is aimed at stimulating broad strategic thinking across the organisation rather than being limited to the development of digital and web based products. Skills & Experience • Demonstrate soft skills of being a visionary & highly strategic thinker • Demonstrate soft skills of being a lateral thinker & problem solver • Demonstrate soft skills of clear and persuasive presentations • Demonstrate soft skills of being able to challenge assumptions and test ideas • Demonstrate soft skills of working autonomously • They must have the ability to set research agenda to test & validate plans for organizational restructure. • They must have the ability to work fluidly between both complex qualitative and quantitative research • They must have the ability to lead planning, data capture, analysis and reporting of in-house user research • They must have the ability to use insight to inform and direct a large and complex organization that has both digital and non-digital presence. • They must have the ability to be an experienced advocate for user needs at board level Nice to Haves Prior experience of organisational and business design Work Location 2 Marsham Street, London SW1P 4DF Working Arrangments Full Time on site. T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy Security Clearance SC or ability to be SC cleared No. of Specialists to Evaluate 5 Cultural Fit Criteria • Be a collaborative team player that excels working in a flat hierarchy • Experienced working in an iterative environment such as agile or lean startup Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers 1. Can you confirm the timetable of activities, given that the deadline is just before the Christmas break? Our indicative timetable is as follows:CVs and evidence will be requested with a deadline of Monday 9th JanuaryInterviews will be held as soon as possible after Tuesday 10th January 2. What is the budgeted day rate for this position ? We haven't published one on this occasion. 3. Will there be a Q&A session? Yes - please take a look at the Q&A session section of this opportunity - a meeting and a call is planned for the 12th December.