HO National Law Enforcement Data Programme (NLEDP) User Researcher (020a)

Tender description

Summary of the work This senior user research lead will both acquire new and gather pre-existing research to establish user needs that will influence organisational transformation and the service offering. This will be both at a conceptual and solutions level. The initial focus will be on understanding need well ahead of solution development. Specialist role User researcher Expected Contract Length 6 months with the option to extend to 2 years Latest start date 14/11/2016, subject to clearance Who Speclialist Work With The specialist will be part of a broad user research community within the Home Office and Government, but a limited number of digital specialists with a specific focus on law enforcement and policing. They will work at the national level influencing the shape of the overall Portfolio as well as with delivery Programmes. They will engage directly with Service Designers and Business Architects, operational police officers and the public in order to create local, regional and national insight in the design of service, process and organisational structure. What Specialists Work On Funding for the digital transformation of law enforcement and policing has created a significant opportunity for service and organisational change over the next 3 years. This role will be part of the leadership of a community gathering, collating and iterating user need and business motivation knowledge; contextualising user research, to create insight in the design of service, process and organisational structure. They will work both with a central team implementing a user led service design approach and alongside various delivery programmes implementing business solutions. Skills & Experience • Able to apply their aptitude to the restructure of a large and complex organization • At an underpinning level they are able to set research agenda to validate restructure plans for the portfolio of programs across the organization • At an underpinning level they are able to work fluidly between both complex qualitative and quantitative research • At an underpinning level they are able to lead the planning, data capture, analysis and reporting of in-house user research • At an underpinning level they are experienced working in an iterative environment such as agile or lean startup. • At an underpinning level they are an experienced advocate for user needs across senior stakeholders • At an underpinning level they are comfortable hiring and managing additional user researchers should the portfolio have need in the future • At an underpinning level they have a degree in HCI, Usability/ Cognitive Psychology/ Anthropology/ Human Sciences or related field, and/or relevant industry experience • be visionary in thinking • a highly strategic thinker • a laterally thinker • A problem solver • give clear and persuasive presentations • be able to challenge assumptions and test ideas and work autonomously • defend their opinion with confidence Nice to Haves • Be comfortable operating at board level with senior stakeholders. • Prior experience of organisational and business design • Prior experience of working with a service designer Work Location 2 Marsham Street, London SW1P 4DF Working Arrangments Working between a Programme Business Design Team and a Portfolio Team supporting wider transformational analysis of law enforcement. T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy Security Clearance SC No. of Specialists to Evaluate 5 Cultural Fit Criteria Be a team player that excels working in a flat hierarchy Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet.