Redevelopment of the Ofgem website

Tender description

Why the Work is Being Done Ofgem.gov.uk exists to communicate our work to stakeholders. The website was built in 2013 on the Drupal 7 platform. We therefore propose to rebuild the website to: 1. Avoid a degradation of the external website, which becomes increasingly difficult to address as support availability diminishes and risks breaches of Cabinet Office requirements for gov.uk websites. 2. Improve user satisfaction towards the application, based on user needs identified in discovery. 3. Make use of better system capability in order to deliver measurable improvements in: a. System security, stability and speed and; b. Internal user experience (e.g. page and document upload process) Problem to Be Solved To ensure we do not run the Ofgem website on a legacy system, that has diminishing support and increased risk to reliability and security. We aim to deliver a working beta” new Ofgem website by end of March 2018. The choice of platform will be determined during discovery. Who Are the Users The Ofgem website caters for a wide pool of stakeholders, which include but are not limited to; Consumers, Consumer Orgs, Media, Government departments, Industry and Academics. Early Market Engagement N/A Work Already Done User research for internal content creators took place in July 2017 to understand expectations creating, editing and publishing content on the Ofgem website. User research for consumers, scheme participants and industry professionals took place in April 2017 exploring how users navigate through the website from the homepage, including barriers faced to accessing content. User research for prospective and licensed suppliers took place in September 2017 exploring how users navigate specific areas of the site including barriers faced to accessing content. Existing Team In house team: 1x Senior Content Manager, 1x Account Manager, 1x Development Manager, 2x Digital Communications Officers Current Phase Not started Work Location Ofgem: 9 Millbank, London, SW1P 3GE Working Arrangments The team are required to be co-located with the Digital Team in London, Monday-Friday usual office hours. The project will follow the technology code of practice using agile methodology: daily stand-ups, sprint planning, sprints, demos, retrospectives, show and tells. The supplier will need to take a lead by being role model in agile ways of working, and invest time in knowledge sharing and coaching to increase the capability of the Ofgem digital team. The supplier may be responsible for recruiting user research participants as part of the bid. Security Clearance Baseline Personnel Security Standard clearance required Additional T&Cs Ofgem shall have the right to terminate the Contract at any time, by giving 4 weeks written notice to the Supplier, and Ofgem’s liability thereto shall be for costs reasonably incurred by the Supplier up until the termination date. Suppliers must confirm acceptance of this term. All title to and all rights and interest in the IPR’s in the Services delivered by the Supplier for the Customer under this Call-Off Contract (or by a third party on behalf of the Supplier), and all updates and amendments of these items, shall vest in the Customer. Skills & Experience Deliver digital services using a multidisciplinary agile team consisting of at a least (1x Project Manager, 1x UX designer, 4x Developers and 1x QA tester. Deliver digital services which meet the required Agile scrum techniques (as in GDS Service Manual) that meet GDS Service Standards and have passed GDS Alpha Service Assessments. User research with range of users alongside analysis of existing research on the service to ensure good understanding of users and needs. Delivering rapid development of prototypes created iteratively via user testing - based on Discovery findings to meet user needs (including assisted digital and accessible users) Reviewing of existing technical architecture and making successful recommendations for legacy systems as well as suitable alternative solutions. Demonstrable experience of a website development that has led to proven improvements in one or more of: user engagement; user satisfaction Demonstrable experience of providing CMS strategic guidance. Evidence of website development which supports photographs, video clips, other rich media as well as social media integration. Demonstrable experience of redesign and redeployment of websites in a mobile-first manner; to include how this was done and the improvements in business outcomes; Demonstrable experience of providing an easy-to-use, simple interface for website content contributors to upload, edit and manage content; Demonstrate experience of redesign and redeployment of websites with a high volume of users and content. Experience of working with Open CMSs, and ability to build modules/plugins/extensions to increase the functionality beyond what is available from the community. Experience with integrating external services such as media hosting, document hosting, visualisation libraries and analytics tools into a CMs Nice to Haves Demonstrable experience of managing the entire project lifecycle, including the planning, design, development and delivery of projects in line with Government Digital Service Standards https://www.gov.uk/service-manual/service-standard Leading an agile team as well as coach, mentor and upskill people in agile techniques and roles to build capability within existing teams. No. of Suppliers to Evaluate 5 Proposal Criteria Approach, methodology and estimated timeline– taking into account pre-discovery findings, further user research and testing, GDS alpha assessment and planning for beta Identification of risks, dependencies, and offered approaches to manage them. Project team structure (with roles and responsibilities) Proposed approach, methodology and timescales, including team availability and responsiveness; Skills and experience of the team; Value for money Cultural Fit Criteria Demonstrate your approach to engaging with internal senior stakeholders undergoing cultural change and how this will support project success. Demonstrate how you will work transparently, collaboratively and share your approach with the project team and seek actionable feedback. Demonstrate how you will take responsibility to challenge the status quo and stand up for your discipline whilst involving staff. Evidence of working with a government or organisation ; Evidence of working with clients with different levels of technical expertise Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £250,000 - £350,000