Energy and related services

Tender description

The Authority proposes to facilitate a test of a collective switch run by the appointed service provider. The collective switch trial is intended to prompt engagement from customers who have not switched energy supplier or tariff for at least three years, and encourage them to switch to a cheaper tariff. For the trial Ofgem is looking to appoint a consumer facing organisation with experience of running successful collective switches (“the Service Provider”). The Service Provider will: — negotiate a new and exclusive collective switch tariff, — calculate the potential savings for each of up to 50 000 eligible customers, — send written personalised savings estimates to each of them, and — provide online and telephone routes for those customers who want to do so to start their switch.