Brent CCG - Community Physiotherapy Services - Market Engagement

Tender description

As part of the NHS Brent Out of Hospital Strategy, Brent CCG is looking at redesigning its community physiotherapy services. The redesign seeks to introduce an improved service that is better able to meet the needs of the registered population by providing care in a community setting. In particular, this means an improvement in waiting times and relating to the administrative processes for booking patient appointments, as well as a change to the clinical model with triage undertaken by Extended Scope Practitioners. The purpose of the commission is to improve quality and waiting times of the community physiotherapy services under a revised service specification. Anticipated benefits include: • Improved clinical model - patients will have access to a high quality, safe, effective and standard service. • Improved waiting times - within 5 to 10 days depending upon urgency • Patients seen in right place first time; • Increased access flexibility and availability - patients may be referred to the service by their GP referral, when appropriate they may be directed to the service without needing to see a GP, or patients may self-refer. • Patients will be able to book their appointments at convenient times to them, including evenings and weekend appointments at the Service locations. • Quality of life improvements through personally tailored care and treatment; • Earlier diagnosis of conditions, through shorter waiting times and the right care 
first time, allowing for early intervention as clinically appropriate; • Providing services in an environment that supports education, patients and carers, including self-management • Services will be much more integrated/ joined-up - between patients, carers 
and the clinical team, It is the intention that no matter how patients access the service, they will be clinically assessed to a common standard before a decision is made on the appropriate treatment/care required. The services will have to operate in an integrated way with a single patient record compatible with EMIS Web, which is the standard system used by primary care. The service will also be expected to participate in providing health promotion advice and services for prevention of disease progression including, for example, exercise promotion It is expected the new service will begin in October 2018. It is estimated that the service will need to manage around 66,000 and 80,000 contacts a year. The potential value of the new contact is will be between £1.8m and £2.1m a year.