Expired contract

Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
IPSOS MORI UK LIMITED
Value
GBP 15,000
Duration
4 months
Topic
Research and development services and related consultancy services
Published
14 December 2017
Source
ContractsFinder

Tender description

Assignment under the Market Research Framework MR130001. This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.

Timeline

  1. Award date19 September 2017
  2. Award published14 December 2017
    Current notice
  3. Contract expiry date2 February 2018

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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