Digital Services - Development Capability Partner

Tender description

Why the Work is Being Done CCEW are mid way through a transition programme to become a digital organisation, enabling charities and the public to interact with us online. We have a delivery roadmap which takes us to 2018. A number of services have already been delivered however a number have not yet been started or are still in discovery. We have a diverse user base ranging from tiny charities through to large corporate charities with varying levels of digital skills, members of the public and other government departments. Problem to Be Solved A development capability, including a technical architect,lead developer,& developers,is required to: 1.Support the continuation of building secure integrated digital services for CCEW,working in collaboration with our in-house team, to allow charitable organisations and others to manage,obtain or submit details. 2.Support an inexperienced internal team to build capability to meet GDS standards,follow guidance (Assessment, Discovery and Delivery) and prepare for GDS Service Standard assessments via the ongoing review process. 3)Provide trusted advisor support to the internal team including handling 2nd & 3rd level support activity to an agreed SLA ensuring that these statutory services meet the defined availability and performance levels. Who Are the Users As a charity user I need a digital service where I can file amendments to dissolution, objectives, and trustee benefits so that I am compliant with the regulator. As a charity user I need a digital service where I can file our charity annual return so that I am compliant with the regulator. As a member of the public I need a charity search digital service so that I can interrogate CCEW data repositories for registered charity information. Early Market Engagement No early market engagement undertaken. Work Already Done Charity Amendments & Charity Name Change(MVP) digital services will go into public Beta by end of March and Phase 2 services, including Annual Return and Charity Services portal, will complete Discovery by end of March.Authentication design has been reviewed and Discovery is underway.Work is progressing across several workstreams. The services developed to date use Liferay Portal, Drools(BRMS) and Mulesoft Anypoint.A 3rd party supplier has provided support to the work to date whilst we increased our civil servant team,however the current work order completes at the end of March and the transition to the new supplier will commence from early April. Existing Team CCEW delivery capability is based on a multi-disciplinary team operating in accordance with an agile approach. Our team consists of service management, delivery management, developers, design, test, analysts, user research, content design and subject matter experts. This permanent digital team is a civil service team with many roles undergoing skills training. We also have a 3rd party supplier who provides support to our legacy applications and there may be a need to integrate with these over the lifetime of the contact. Current Phase Not applicable Work Location Redgrave Court, Bootle, Merseyside L20 7AP and Lurgan BT66 6NQ Working Arrangments CCEW would expect full time engagement from the supplier team to meet the required outcomes. On engagement we would expect this to be a full time, 5 days per week basis (Mon-Fri). There is some scope for remote working (e.g. 4 days per week on-site, 1 day remote), however, we value very high co-located, integrated teams and face to face dialogue in the spirit of the service standard. We are seeking a supplier that can scale through the life of the contract and offer a flexible managed resource profile. Security Clearance Baseline Personnel Security Standard (BPSS) Additional T&Cs Any expenses shall be submitted in line with the Charity Commission standard staff policy covering Travel. Skills & Experience Have demonstrable experience in delivery of solutions to Digital by Default Service Standard (3%) Have demonstrable experience of integration with legacy (3%) Have demonstrable experience in story estimation and sizing of work for agile sprints (3%) Have demonstrable experience of working with open source solutions to deliver value for money outcomes (3%) Have demonstrable experience of working in a multi disciplinary team (3%) Have demonstrable experience of successfully and collaboratively working, coaching and sharing knowledge with Public Sector client teams, particularly those with limited agile development experience (3%) Have demonstrable experience of successfully delivering digital solutions that collect and manage personal and/or sensitive information with appropriate controls and protection (3%) Must be able to provide a flexible resource profile adapting to the varying levels of demand across the engagement (3%) Nice to Haves Demonstrable experience of working with Liferay (1%) Demonstrable experience of working with Drools (1%) Demonstrable experience of working with Mulesoft (1%) Have experience of working with cloud vendor technology and tools (1%) Have demonstrable experience of successfully integrating digital solutions with Government shared platforms, such as Government Gateway, Verify and Notify (2%) Have demonstrable experience of successfully delivering bi-lingual digital solutions. The solution must be available in both Welsh and English (1%) No. of Suppliers to Evaluate 4 Proposal Criteria Your approach to onboarding your team to the project (3%) Your management of proposed flexible team resources (3%) Your approach to defining technical architecture and software architecture in a context of legacy systems and a drive towards efficiency (3%) Your approach to data privacy and security in the context of the CCEW (3%) State your team structure and provide up to 5 work histories, including at least two senior developers and a technical architect. (6%) Value for money; proposed resource profile and day-rates for the delivery e.g for Alpha, Beta and Live phases (3%) Cultural Fit Criteria Your approach to resolving technical and business risks or issues in a collaborative way that maximises productivity and business outcomes. (6%) Your approach to transfering knowledge and experience to CCEW to support learning from this engagement. (6%) Evidence of how team members are encouraged and rewarded to take responsibility for owning and resolving issues and problems. (6%) Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 52% Cultural fit 18% Price 30% Questions from Suppliers Budget range £1.5m to £2.5m