Software package and information systems

Tender description

Warrington Borough Council is launching a service transformation programme that seeks to deliver improvements and efficiencies to both its internal and customer facing processes. To support this, the council is seeking to invest in scalable enterprise level software platforms that will enable cost effective digital service delivery. The capabilities that the council requires includes: — Identity verification and role based access management, — Workflow and task allocation, — Case management and collaboration tools, — Integration/ middleware, — Document and artefact management, — Operational reporting, — Business rules management, — Audit trail, — Workforce scheduling, — Internal and external portal/content management and online forms, — Master data management, — Testing tools. A technology product that supports development of an IT solution to manage our business services. This includes (but is not limited to) functionality such as user identity verification and access management, case management, workflow, roles based access, business rule management, records management, content management, performance management, digital service analytics and operational performance management. A middleware solution is required to allow effective integration of both existing and new IT systems and data repositories. This will include both real-time and batch data processes and will need to support a variety of data protocols and transport types. This will also be used for IT purposes such as systems and data integration, data cleansing and data manipulation. The requirements also include the development and management of Application Programme Interfaces (APIs).