Software package and information systems

Tender description

The University of Exeter is pursuing a new enterprise service management capability to enable the IT service meet a number of key objectives: — a ‘shift-left’ strategy where service support is moved from specialists to generalist and better control and visibility over service performance and business satisfaction. — greater use of self-service tools including intuitive help and ‘chat’, and access to online resources including a knowledge base. — better control of managing service requests, incidents and problems facilitated by automation. — a clear and easy experience for users to reduce demand and minimise the risk of shadow IT. — a platform for hybrid cloud orchestration and supplier integration, and optimise the supply chain where suppliers are held to account for their IT products and services. The University of Exeter is pursuing a new enterprise service management capability to enable the IT service meet a number of key objectives: — a ‘shift-left’ strategy where service support is moved from specialists to generalist and better control and visibility over service performance and business satisfaction. — greater use of self-service tools including intuitive help and ‘chat’, and access to online resources including a knowledge base. — better control of managing service requests, incidents and problems facilitated by automation. — a clear and easy experience for users to reduce demand and minimise the risk of shadow IT. — a platform for hybrid cloud orchestration and supplier integration, and optimise the supply chain where suppliers are held to account for their IT products and services. — the University of Exeter would like to hear from suppliers willing to share information about their approach to: — — gauge the likely level of interest in the project from the market, — — better understand what solutions and services are available in the market, — — explore how the options could be supplied; and, — — consider the likely costs.