Public Health England (PHE) UK National Screening Committee (UK NSC), Website Review

Tender description

Why the Work is Being Done The work is being done because the legacy site is over-fitted and no longer fit for purpose: (https://legacyscreening.phe.org.uk/screening-recommendations.php). This is due to technical, security and governance issues, and because the website cannot accommodate recent business changes which have resulted in fragmented workflows across to a second website. An internal review concluded that a more effective underlying technical infrastructure, coupled with user centred design of both internally and public facing interfaces, would deliver multiple benefits. Problem to Be Solved UK NSC needs a digital service that is built around user-needs. UK NSC needs a digital service which reflects the 4-country remit and independence of the UK NSC. UK NSC needs a digital service for interested members of the public and stakeholders, by defragmenting UK NSC online content and workflows. Boost the UK NSC online presence so that potential stakeholders can more easily find and engage with UK NSC. UK NSC needs a solution which complies with all standards stated in the DOS contract agreement (e.g. Digital Service Standard). Who Are the Users The following users have been identified: • Stakeholders (charity organisations, academic institutes, NHS clinical directors, patient representatives, clinical specialists) – offering expert opinion on consultation papers that inform UK health screening policy • Citizens affected by a condition - offering patient stories and opinion in consultations • UK NSC Secretariat – the officers responsible for managing online public consultations, document management, and keeping the policy reviews up-to-date. • UK NSC – to approve the publishing of policy recommendations and consultation documents Early Market Engagement None Work Already Done Reviews of the existing websites and internal business processes have been conducted and included a stakeholder survey. The review findings, which will be available to short listed Suppliers, include outline functional descriptions of a new ICT solution, a high level conceptual system design and data model. An initial list of potential user research participants across the UK has also been prepared (patient reps, researchers, royal colleges, and charity organisations). Existing Team A product manager from the UK NSC secretariat team has been assigned to oversee and facilitate the development of this work. PHE Digital team will also support this project. The supplier will need to work with multiple user research participants across the four UK countries. Current Phase Not started Work Location The work can be performed from any location, but is likely to be co-ordinated by staff in PHE’s London Offices. Working Arrangments Work may be carried out from multiple locations, including the Supplier’s offices. Attendance at PHE Offices in London will be required for meetings. Supplier staff will be expected to be on-site at PHE locations sufficient to manage the relationships with senior stakeholders; the exemplar project team and users; and, stakeholders and users in other organisations so that the outcomes of the project may be met. Members of the PHE team may also occasionally work in the supplier’s offices. Security Clearance Not required, DBS checks will only be required where user research with children and families is taking place. Additional T&Cs Skills & Experience Recent and demonstrable experience of eliciting user needs from a diverse range of users/stakeholders, both in person/remotely via Skype or other online technologies. Provide links to relevant case studies. Recent and demonstrable experience of delivering options appraisal based on quantifiable user benefits for preferred technologies, including already available products, and approaches. Recent and demonstrable experience of assessing options for consolidation of content, data, and functionality of two or more websites. Experience of working on time critical workflow systems and/or experience of document management solutions that support full audit trails. Recent and demonstrable experience of methods and digital tools designed to be used by a diverse range of users. Recent and demonstrable experience of assessing the suitability of GOV.UK transitional services to public sector delivery outcomes. Nice to Haves Recent and demonstrable experience with public sector organisations such as central and/or local government Recent and demonstrable experience of delivery within an evidence-based policy environment including the development of quantified metrics to compare user needs Recent and demonstrable experience of working with a group of stakeholders and users across the UK including users with limited digital capability or accessibility needs. Recent and demonstrable experience of relational database design. Recent and demonstrable experience of information ‘tagging’ including controlled taxonomy and social / folksonomy solutions. No. of Suppliers to Evaluate 4 Proposal Criteria Approach to Discovery including User Research and process mapping – 40% Approach to Alpha / Beta / Live – 20% Approach to technology assessment including the use of GOV.UK Transactional services – 20%. Approach to migration including user and data management – 20%. Cultural Fit Criteria The Presentation should summarise the Proposal and demonstrate the approach to: Working with the project team’s stakeholders who have varying experience of agile methods; Flexible working arrangements and knowledge sharing; Open innovation that explores a wide range of solutions and conclusions that includes demonstrating the limits of digital interventions; and non-digital solutions; Transparent and collaborative when making decisions; Demonstrate your approach to knowledge transfer throughout the duration of the project. Payment Approach Fixed price Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range up to £36,000 inc vat (for discovery only)