Public beta of www.enterprise-europe.co.uk

Tender description

Why the Work is Being Done Enterprise Europe network (EEN) is a European Commission (EC) programme to help innovative businesses grow. EEN is a bespoke digital and face-to-face service where Innovate UK lead 150 advisers who help clients find partners, source funding, seek patent help and lots in-between. EEN's current digital service - www.enterprise-europe.co.uk - recently passed beta service standard but needs maintaining/iterating. Problem to Be Solved Proportionate to the (modest) size of the service, we’ll do ux / dev iterations, rounds of usability testing then releases onto production. We also need a 9-5, Monday-Friday service level agreement, to be on hand for any critical issues that need attention. Finally, the team will need to prepare and pass a Live service standard assessment. Who Are the Users As an SME I want to connect with someone to discuss a project so I can reach other people or organisations to develop it further. Epic needs: *When I'm not confident about my knowledge in a particular area of business I want to GET ADVICE & SUPPORT so that I can grow my business internationally. *When I'm trying to grow my business I want to FIND A PARTNER so that they can support the part of my business I cannot support and allow me to exploit international markets better Early Market Engagement Work Already Done Interviewing/ux testing with 100 participants and surveying 2000 respondents has landed us at this audience segmentation (http://bit.ly/2BSRo6G) and this website: https://www.enterprise-europe.co.uk, the code for which is at https://github.com/InnovateUKGitHub. Existing Team Existing team is x1 service manager at Innovate UK. Rest of the live team roles (anticipated to be user researcher, visual design, front end, back end, web ops, tech arch, performance analyst, quality assurance, scrum master) will be filled by the supplier(s). As well as third parties the supplier might subcontract such as pen testing, accessibility audits, usability lab space. Current Phase Live Work Location At the supplier’s location where the team physically are based. Note, this must be within the South West of England (as defined here http://bit.ly/2jspQ3h) and no travel or subsistence costs can be incorporated for staff travelling to the location. Working Arrangments The service team must be based on site (limited working remotely / no traveling to site at the budget holder's expense) where the service manager will join 3/4 days per week when sprints are on. Security Clearance We won't be handling sensitive data, so each team member having 'Baseline Personnel Security Standard' is sufficient. Additional T&Cs Skills & Experience Experience with UX and user testing (6.5% weighting) Experience with on and off page SEO (6.5% weighting) Experience with elastic search (6.5% weighting) Experience offering website maintenance service level agreements (6.5% weighting) Experience of 3rd party widgets (syndicating EEN content onto 3rd party websites) and the best practice that goes with it. (6.5% weighting) Experience with Drupal 8 (3.25% weighting) Nice to Haves Experience participating in a service assessment (6.5% weighting) Experience identifying and mitigating risk to digital service (3.25%weighting) No. of Suppliers to Evaluate 5 Proposal Criteria The proposed approach and methodology (6.5% weighting) The proposed seo recommendations and implementation, consider AMP for example (6.5% weighting) Value for money of the proposal (6.5% weighting) Cultural Fit Criteria Work as a team with our organisation and other suppliers (12.5% weighting) Familiar with using Slack and Jira to work, rather than heavy documentation (2.5% weighting) Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range up to £90k