PHE Public Health Skills & Knowledge Framework

Tender description

Why the Work is Being Done Making the Public Health Skills & Knowledge Framework (‘PHSKF’) available digitally will future proof what the PHSKF can, would and should deliver to the system for an increasingly digitally reliant population. The tool could provide: i) a one-stop on-line space that all public health workers can visit independently, and securely, to plan and develop their careers ii) a place for individual users to interact digitally with the PHSKF so they can: •Identify their skills sets against a nationally agreed benchmark of public health functions •Store digital evidence of their work and achievements •Plan, track and record their professional development Problem to Be Solved The public health workforce is dispersed across a wide range of employing organisations. Public health workers trying to enter into, or develop a public health career need to benchmark themselves, make good decisions about training and education and navigate a successful career across organisational boundaries. We have an opportunity to better support them by delivering the right digital content in the best way. We need to clarify what: •a clear user journey would look like to meet established user needs in the best way, through a digital product/service •what that service should look like if the solution is digital Who Are the Users The users are: primarily public health workers, but also university academics and their students and other people running education and training programmes for public health workers, people employing public health workers, people wanting to enter public health as a career either from other career pathways or those new to the world of work Early Market Engagement None apart from discovery activities Work Already Done Discovery stage has been completed but further evidence required to support the user needs we have identified to be gathered and documented in the alpha phase Existing Team The work will be with the PHE Digital team and the PHE Workforce Development team Current Phase Discovery Work Location The work can be performed from any location, but it will be co-ordinated by staff in PHE’s London Offices. Working Arrangments Work may be carried out from multiple locations including the Supplier’s offices. Attendance at PHE Offices in London and in other locations around England will be required for meetings. Supplier staff are expected to be on-site at PHE locations sufficient to manage relationships with senior stakeholders; the exemplar project team and users; and, stakeholders and users in other organisations so that the outcomes of the project may be met. Security Clearance Additional T&Cs Skills & Experience Recent and demonstrable experience in working with or on an interactive self-assessment digital tool Recent and demonstrable experience of designing and prototyping tools, that enables users to gather, reference and store evidence Understand and recognise common needs of diverse groups and incorporating them into functionality design for a user led platform Recent and demonstrable experience working on projects on defining user journey for a self-reflecting digital tool Must have completed the design of similar sized alpha phases Recent and demonstrable experience of conducting user research and designing against user needs and insights” Recent and demonstrable experience of delivering agile projects Nice to Haves Experience in building tools for personal assessment, reflection and self-development Recent and demonstrable engagement of working with skill and knowledge frameworks Experience in designing a long-term road map for ongoing development of a digital service Demonstrable experience of designing and/or assessing digital tools to attract and meet the needs of a diverse range of users Recent and demonstrable experience of delivering projects that have passed an assessment by GDS or a Governmental Department showing conformance to the Digital Service Standard (including Assisted Digital guidance). Understanding of implications of GDPR on storing user details Product management skills that can be made available to support the wider project team No. of Suppliers to Evaluate 5 Proposal Criteria Approach to alpha including prototyping and developing end to end user journey (30) Approach to conducting further user research, determining whether digitising the framework is valid and approach to doing this (15) Understanding what primary functionality is required to meet user needs (15) Proposed approach to alpha to determine and demonstrate whether digital channels could contribute to high voluntary adoption rates to the new digital knowledge and skills framework (25) Approach to establishing evidence based decisions and incorporating them on the project. This should detail availability of evidence, usage and a proposal to measure the reliability. (15) Cultural Fit Criteria The Presentation should summarise the Proposal and also demonstrate the approach used to: working with the project team’s stakeholders who have varying experience of agile methods; flexible working arrangements and knowledge sharing; open innovation that explores a wide range of solutions and conclusions that includes demonstrating the limits of digital interventions; and non-digital solutions. transparent and collaborative when making decisions work within the constraints of existing services, budgets and technologies already used within the programme. Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range £70,000 for alpha inclusive of vat