Customer services
Details
- Buyer
- Transport for London
- Supplier(s)
- Charles Novacroft Direct Limited
- Value
- GBP 30,000,000
- Topic
- Customer services
- Published
- 29 November 2017
- Source
- TedNotices
Tender description
The contract consists of the card fulfilment, contact handling and system development and management in support of TfL's concessionary fares schemes. TfL have sought supplier who can develop and deliver the required system. Any IPR used and created (notably software) to deliver the services must be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL. The contract consists of the card fulfilment, contact handling and system development and management in support of TfL's concessionary fares schemes. TfL have sought a supplier who can develop and deliver the required system. Any IPR used and created (notably software) to deliver the services must be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL.
Timeline
- Completed: Award date19 September 2017
- Completed: Award published29 November 2017Current notice
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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