The Provision of a Communications Best Practice Resource

Tender description

The national cancer strategy: Achieving World-Class Cancer Outcomes 2015-2020 (Independent Cancer Taskforce, 2015: http://www.cancerresearchuk.org/sites/default/files/achieving_world-class_cancer_outcomes_-_a_strategy_for_england_2015-2020.pdf) sets out a compelling vision for future cancer services. It includes 96 recommendations for delivery by 2020 and aims to achieve the following long term outcomes for people affected by cancer: •Fewer people getting preventable cancers •More people surviving for longer after a diagnosis •More people having a positive experience of care and support •More people having a better long-term quality of life Within the Taskforce Strategy the importance of communication skills of the workforce was highlighted and a recommendation made stating: Recommendation 60: Health Education England should review the training and support currently provided to NHS staff. It should work with Medical Royal Colleges and other bodies to ensure that all new and, where appropriate, existing staff have mandatory communication skills training. This will need to include empathetic listening skills, shared decision-making, empowering patients to self-manage, and how to deliver difficult news. Keywords: In the procurement documents