Sales, marketing and business intelligence software package

Tender description

The Barbican Centre is looking to procure a new ticketing and fund-raising system, the new system will need to incorporate other currently separate systems for fund-raising and mass mailing. The new system will be required to link with the existing databases managed by the Barbican's in house IT team. The new supplier will also need to migrate system data as well as building the system to suit the Barbican's requirements. — Ability to sell tickets, memberships, donations and other products either as general admission or off pre-defined seating plans. — SaaS (Software as a Service) architecture Cloud based / Hosted externally. — Web browser enable sales and administrative interface. — Comprehensive and configurable REST API interface to facilitate online sales and integration with other systems. — All customer data must be owned and controlled by the CoL/Barbican. — Configurable and granular data protection controls compliant with forthcoming GDPR regulations. — PCI compliant payment processing. — Ability to tokenise credit card payments. — Inbuilt data sharing controls to facilitate ACE (Arts Council England) data sharing scheme. — Ability to provide comprehensive Financial reporting and API interface to BI (Business Intelligence) Visualisation Software. — Documented API allowing for development of a sales and customer interaction website OR a branded vendor delivered sub domain website to offer the same. — Pick your own seat functionality for customers purchasing online. — Integration with online, in person and telephone credit card authorisation system. — Ability to offer general admission and numbered seats, for the same event. — Ability to offer multiple seating plans per auditorium. — Ability offer multiple prices for the same seat. — Ability to have multiple price levels in the same auditorium. — Ability to restrict access to system functions to a per user basis. — Ability to issue physical printed tickets, along with print at home and digital tickets. — Ability to scale the system to allow for peak sales periods of 3 000 transactions per hour.