Content Designer to audit and improve FCO content on GOV.UK, focusing initially on consular content

Tender description

Who Speclialist Work With The successful supplier/candidates (2 content designers) will be working with established teams across Consular Directorate and Communications Directorate, with support from a Project Manager for the initial 6 weeks. What Specialists Work On Review, suggest and implement improvements to FCO content on GOV.UK. This should include both the detail of the content itself and the way that it is structured to maximise SEO, including integrating into a new taxonomy. Manage relationships with key stakeholders in Consular, Digital,GDS and policy teams to ensure full engagement in the changes. Undertake and present user needs research (eg analytics) and prioritise based on evidence. Design content to present complex information in a way that's easy to understand, following GOV.UK best practice. Where the Work Takes Place Main location will be GDS office in Whitechapel, and also FCO's office in King Charles Street London for meetings. Early Market Engagement Working Arrangements "1.The supplier is expected to supply a resource that can be on-site in London full-time during business hours Monday to Friday. The resource should also be comfortable working using an agile approach. 2. Be comfortable talking to policy staff and translating their requirements into technical terms Be a good listener. 3. Where appropriate be innovative and propose changes to processes. 4. We would like to be able to send the specialist unaccompanied to meet policy staff." Work Location Main location will be GDS office in Whitechapel, and also FCO's office in King Charles Street London for meetings. Security Clearance All staff working on FCO premises must be at least SC Cleared or capable of being cleared to SC. Bidders must confirm clearance of nominated resources. If required, FCO will initiate SC clearance. Additional T&Cs Please note that the contract will be based on delivery of milestones (and possibly sprints) on an ongoing basis. Further discussions shall take place with the successful supplier/candidate once a final preferred supplier has been nominated and standstill has ended. Skills & Experience Demonstrable experience of designing content to meet user needs and making complex language and processes easy to understand in line with style and standards (20%) Demonstrable experience of auditing and improving online content (10%) Demonstrable experience of managing and monitoring relationships with and between stakeholders with clear and regular communications, clarifying mutual needs and commitments whilst focusing on user needs (10%) Demonstrable strategic thinking experience with an overall perspective on business issues, an understanding of their wider implications and long-term impact with a focus on outcomes rather than solutions/activities (5%) Demonstrable experience of understanding users and understanding their needs, based on evidence, putting users first and can manage competing priorities (5%) Nice to Haves Familiar with GDS content design principles and existing GOV.UK content (5%) Good teamplayer (3%) Familiar with the GOV.UK publisher (2%) No. of Specialists to Evaluate 3 Cultural Fit Criteria Working with policy specialists and non-technical staff to understand requirements (3%) Building good relationships and trust with teams both with and without departmental sponsors (3%) Quickly joining teams and understanding their needs (2%) Experience working in an agile manner (2%) Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range between £550 to £600 per day