Expired contract

Contact Centre Software and Workforce Planning System

Details

Buyer: Care Quality Commission
Supplier(s): Vodafone Ltd
Value: GBP 653,598
Duration: 2 years
Topic: Telephone network
Published: 21 November 2017
Source: ContractsFinder

Tender description

CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.

Timeline

Completed: Award date25 June 2015
Completed: Contract expiry date30 September 2017
Completed: Award published21 November 2017
Current notice

About the buyer

Care Quality Commission is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32551400 · Telephone network

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@care-quality-commission.gov
Commercial Director	+44 •••• ••••••	••••••••@care-quality-commission.gov
Procurement Manager	+44 •••• ••••••	••••••••@care-quality-commission.gov
Category Lead	+44 •••• ••••••	••••••••@care-quality-commission.gov
Senior Buyer	+44 •••• ••••••	••••••••@care-quality-commission.gov
Contracts Manager	+44 •••• ••••••	••••••••@care-quality-commission.gov