Implementation and Design of Enterprise Technologies in Tomorrow's Yorkshire

Tender description

The procurement is for the envisioning, design, delivery and support of an integrated enterprise solution to enable the End-to-End Services and the Target Operating Model as further described in the procurement documentation and associated services that enable the delivery of all services right first time including: -CRM and case management; -Document management -Smart Booking and scheduling, -New Ways Of Working/Mobile working; -Digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal) -Texting solutions -Reporting (MI/BI) -Enterprise Application Integration (EAI) -Housing Management -Asset Management and potentially: -HR/Payroll -Accounts Payable -Finance (see options below) The contracting authority requires a single contract with a provider who will take responsibility: • for a full end to end solution; • as a single point of contractual contact; • for all subcontracts. The scope of the contract is divided into three areas: 1. requirements to be delivered as part of the TY Programme - to deliver the enterprise solution to enable the End-to-End Services (as defined in the procurement documents) which will include integration with a number of other solutions including Orchard Housing Management System and Open Accounts - our finance system; 2. requirements to be delivered for the remaining term of the contract-these relate to services which will be required from system go-live until the end of the contract, e.g. support and maintenance; 3. any other optional or additional requirements YH may have for the remaining term of the contract - additional capabilities which do not form part of the commitment under this sSQ initially but may be required following discussions in the Competitive Dialogue or at a later stage e.g.: a. replacement or enhancements of any systems forming part of the Solution as defined in the procurement documents; b. HR and payroll systems; c. Finance System; and d.integration with other future systems. It is anticipated that the contract will commence on 06th August 2018 and will have a duration, from system operation, of between 5 (five) and 10 (ten) years. Within those ranges, the initial duration and the optional extension duration(s) will be decided during the course of the competitive dialogue process. The term will be included in the Request For Final Tender. The contracting authority envisages that core elements of the solution will be implemented by March 2020. The contracting authority will be seeking the views of bidders during the dialogue phase on what is feasible