Helpdesk and support services
Details
- Supplier(s)
- EVROS Technology Group
- Value
- EUR 1,200,000
- Duration
- 1 year
- Topic
- Helpdesk and support services
- Published
- 17 November 2017
- Source
- TedNotices
Tender description
A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online. A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online.
Timeline
- Completed: Award date8 November 2017
- Completed: Award published17 November 2017Current notice
- Completed: Contract expiry date3 November 2018
About the buyer
Department of Jobs, Enterprise and Innovation is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-jobs-enterprise-and-innovation.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-jobs-enterprise-and-innovation.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-jobs-enterprise-and-innovation.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-jobs-enterprise-and-innovation.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-jobs-enterprise-and-innovation.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-jobs-enterprise-and-innovation.gov |
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