Defence Total Reward/Benefits Calculator

Tender description

Why the Work is Being Done There is already an on-line tool https://www.royalnavy.mod.uk/my-navy/the-offer to provide Regulars with a summary of the main benefits from being a member of the Armed Forces. This is an important retention tool and we now wish to develop it further (either by enhancing the existing tool or introducing a new one) to present a wider range of benefits and the impact of a change of circumstances, with the option of further extending it to cover Reservists and some Civil Servants. The tool needs to be at an advanced level of maturity by 31 March 18 Problem to Be Solved Service Personnel/civilians do not understand the value of the employment offer, with the current benefits calculator providing only a basic readout of the benefits package. Its value as a retention tool is therefore limited. In addition, many of those who use the tool, exit before they have answered all the questions, so the new tool needs to be quicker and simpler to navigate. SP also need an easy means of establishing the impact of a change in their circumstances, including the impact of new HR policies due to be implemented over the next two years and change of employment type. Who Are the Users As a member of Armed Forces/civilian in MOD I need to fully understand the associated benefits, remunerative and non-remunerative, in order to inform a decision on my career choices As a member of Armed Forces I need to understand the implications of a change in my circumstances, including moving between Regulars and Reserves and between different Reserve employment types, in order to inform any decisions I take and understand my entitlements. As a member of public I need to understand the benefits of being a member of the Armed Forces, so I can decide whether to join. Early Market Engagement Some pre-market engagement was undertaken in Dec 16/Jan 17 with regards the cost and timeframe of developing a new calculator. Estimated costs varied from £100,000 to over £300,000, although there have been some additions to the requirement since then. Work Already Done The Navy has undertaken research into the experiences of serving personnel with the view of creating a digital tool to improve retention. Two other pieces of work have been undertaken in the last year to define the employment offer and the value placed on different elements by Service Personnel. Some additional research may need to be undertaken Existing Team The supplier will work with an in-house ‘virtual’ team, comprising the sponsor (in MOD Head Office) and HR, Comms and Information Systems & Services business lead, for the MOD as a whole and for the Navy, Army, RAF and Defence Equipment and Support. They will also need to work with the supplier of the existing calculator, Current Phase Alpha Work Location The main locations are below, but it may be possible to do a lot of the work remotely: London Portsmouth Andover High Wycombe Bristol Working Arrangments The supplier does not need to be based in a specific location but will need to travel to a number of Defence sites and possibly the offices of the existing supplier. The sponsor, based in Main Building, will need to be kept updated on at least a weekly basis, but this can generally be done by conference call, although there may be a requirement to attend some meetings in London. Security Clearance Baseline Personnel Security Standard Additional T&Cs Skills & Experience Have demonstrable experience of successfully delivering digital projects at speed, that meet Government Digital Services Standard, with clearly identified deliverable and timescales. (3%) Have demonstrable experience of successfully delivering digital solutions that present employees with their Reward package (3%) Have good planning, coordination, communication and project management skills. (2%) Have demonstrable experience of working with Agile methodologies to create digital tools based on user needs, that are intuitive and easy to use on all devices (2%) Have technical knowledge of digital hosting environments, including experience of mitigating security and cyber threats to digital tools (2%) Have understanding and experience of digital tool metric software(2%) Have demonstrable experience of working with third party stakeholders. (2%) Be able to demonstrate relationship management. (2%) Nice to Haves Have worked with the UK military, other nations military (1%) Have experience of using government platforms for hosting (1%) No. of Suppliers to Evaluate 5 Proposal Criteria Technical solution (8%) Approach and methodology (4%) How the solution meets user needs (8%) How the solution meets business need (8%) Estimated timeframes for the work (5%) Identification of risks and dependencies and approaches offered to manage them (2%) Value for money (5%) Cultural Fit Criteria Work as a team with our organisation and other suppliers (2%) Be familiar and comfortable with public sector ways of working (2%) Be transparent and collaborative when making decisions (1%) Have a no-blame culture and encourage people to learn from their mistakes (1%) Take responsibility for their work (1%) Share knowledge and experience with other team members (1%) Be able to work with clients with low technical expertise (2%) Payment Approach Capped time and materials Assessment Method Written proposal Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range a maximum of £500,000 is available for development. there will then be a requirement to maintain and update the calculator the outcomes will be delivered through a number of work streams – regulars employment offer, regulars comparison with those working outside armed forces, regulars average career lifecyle, regulars change of circumstances, reservists employment offers, des (civilian) employment offer. the supplier and authority will work together to define the outcomes of each workstream. the supplier will have the option of either developing the existing calculator or introducing a new one, depending on which is the most cost effective.