Contract Management Deployment & NEL 2020 Programme

Tender description

Why the Work is Being Done The following outputs will be required by the successful supplier: Lead implementation of customer contract management system BravoSolutions ensuring system providing comply with their legal requirement. Summarise all customer contracts in a single dashboard Summarise key KPIs across our customer base in a single dashboard Identify services that we are contracted to deliver Identify penalties / service credit exposure across all contracts (£s) Identify performance against SLAs Identify where penalties / service credits are being incurred Identify service entitlement by customer in a single dashboard Develop the customer contract management processes needed to support the service going forward Problem to Be Solved Following the merge of SECSU and NELCSU we do not have a single process for managing either our supplier or customer contracts. This programme aims to ensure this is in place. Who Are the Users As the Director responsible for management of both supplier and customer contracts, I need to standardise the process to ensure ICT comply with our Standing Financial Instructions by putting place a single governance structure. This will include the roll out of a new contract management system. Early Market Engagement Work Already Done Following the merge of SECSU and NELCSU back in April 2017, the Executive Director of ICT has commissioned the NEL 2020 Programme which was launched. Following a formal tendering process the Contracts & Resourcing Director has commissioned BravoSolutions to provide the contracts system that will need to be implemented to support the management of both Customer and 3rd Party Supplier contracts for ICT. Existing Team The successful supplier will need to engage with the: Senior Management team of ICT with NELCSU Transformation Team (NEL 2020) Contracts & Resourcing team with ICT Supplier of new system Contract Management System: BravoSolutions Current Phase Live Work Location NEL has a number of sites in which the supplier can work including Clifton House near Liverpool Street Station London Working Arrangments Whilst this opportunity is being offered as a managed service, it forms part of our Transformation Programme therefore it is vital that the successful supplier's staff work closely on site with individual teams mentioned. This will include face to face meetings. There is an expectation for the supplier to be onsite at least 3 days a week. All expenses must be within the financial envelope. Security Clearance No security clearance required. Additional T&Cs Standard Contract under this Framework will be used. Skills & Experience Have demonstrable Project Management experience in planning, risk, dependency, financial and change management aspects ff the deployment of a contract Management System Ability to demonstrate the analytical & technical skills needed to achieve the outputs of this programme Experience working with suppliers Experience of working in the commercial environment with ICT Nice to Haves Experience of working with BravoSolution of the implementation of their contracts module Experience of working in the ICT commercial environment within the NHS No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology Team structure Value for money Cultural Fit Criteria Are able to demonstrate they have a history of working with NHS organisations including Service Providers i.e. CSU's Ability and willingness to align with the current programme approach Need to demonstrate a flexible, positive and transparent approach Payment Approach Capped time and materials Assessment Method Written proposal Work history Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range