Expired contract

1718CSTD10 Understanding Drivers of Customer Complaints

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
IPSOS MORI UK LIMITED
Value
GBP 42,905
Duration
6 months
Topic
Research and development services and related consultancy services
Published
13 November 2017
Source
ContractsFinder

Tender description

This qualitative research will look to build on our current understanding of customer complaints to further understand the drivers leading to these. In particular, it will seek to understand the drivers initially leading to customer complaints, and those leading to escalation of complaints and decisions to take the process beyond Tier 1. This will enable us to improve our services and how we handle complaints.

Timeline

  1. Award date16 August 2017
  2. Award published13 November 2017
    Current notice
  3. Contract expiry date31 January 2018

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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