Support and Maintenance of Ofwat and Open Water websites

Tender description

The contract is scheduled to start on 6 December 2017 and last for a period of 24 months until 5 December 2019, unless both parties agree an extension in which case such extension shall be no more than 6 weeks in duration from end of Contract Hosting - this element of the contract includes a secure hosting environment, firewall and quarterly vulnerability scanning for both sites. Maintenance - this element covers all updates and fixes to the WordPress core system and any associated plug-ins on the sites. There will be a daily backup and synchronising of uploaded media and other digital assets and weekly web server image snapshots. Support - this element covers telephone and email support, content changes and uploads where needed and minor site adjustments. Support calls should be acknowledged within one hour of being raised, with a reasonable update given within four hours. If the call cannot be resolved within one working day, regular updates and a timescale for completion must be given, as an indicative figure, around 25 support calls were raised in the last 12 months. There may also be additional support work or development required to the websites as needed throughout the contract duration. Any additional work should be quoted for and delivered to an agreed timescale. Both the Ofwat and Open Water websites are built in WordPress 4.8.2 and have bespoke WordPress plugins. The Ofwat site has 507 pages, 2,060 publications and 5,562 media items to be migrated; Open Water has 37 pages, 30 documents and 213 media items to be migrated. The sites are currently hosted by separate companies so migration would need to be managed with both companies.