Computer equipment and supplies

Tender description

The procurement is for the envisioning, design, delivery and support of an integrated enterprise solution to enable the End-to-End Services and the Target Operating Model as further described in the procurement documentation and associated services that enable the delivery of all services right first time including: — CRM and case management; — Document management; — Smart Booking and scheduling; — New Ways Of Working/Mobile working; — Digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal); — Texting solutions; — Reporting (MI/BI); — Enterprise Application Integration (EAI); — Housing Management; — Asset Management and potentially; — HR/Payroll; — Accounts Payable; — Finance (see options below). The contracting authority requires a single contract with a provider who will take responsibility: — For a full end to end solution; — As a single point of contractual contact; — For all subcontracts. The scope of the contract is divided into 3 areas: 1. Requirements to be delivered as part of the TY Programme — to deliver the enterprise solution to enable the End-to-End Services (as defined in the procurement documents) which will include integration with a number of other solutions including Orchard Housing Management System and Open Accounts — our finance system; 2. Requirements to be delivered for the remaining term of the contract–these relate to services which will be required from system go-live until the end of the contract, e.g. support and maintenance; 3. Any other optional or additional requirements YH may have for the remaining term of the contract — additional capabilities which do not form part of the commitment under this sSQ initially but may be required following discussions in the Competitive Dialogue or at a later stage e.g.: a. Replacement or enhancements of any systems forming part of the Solution as defined in the procurement documents; b. HR and payroll systems; c. Finance System; and d. Integration with other future systems.