UK SBS IT17374 UK Research and Innovation Website Discovery

Tender description

Why the Work is Being Done UK Research and Innovation will bring together the seven Research Councils, Innovate UK and a new organisation, Research England in April 2018. We are now developing a long-term digital strategy in line with the Digital Service Standards. This includes the process to evolve the UKRI interim website into a permanent corporate web presence, to understand user and audience needs across the entirety of UKRI and the nine partner organisations (councils), to define the role of the corporate UKRI website, to explore long-term web technology requirements, and to determine the benefits, risks and costs of making all Council websites similar. Problem to Be Solved To discover the needs of all users across UKRI and the councils, which will define the role of the UKRI corporate website and the council’s websites, through analysing existing user research and web metrics and carrying out new user research. To gain an understanding of users’ experience, particularly the inter-relationship between the Council’s websites and the UKRI site to define the best structure and navigation experience for our audiences. To understand the future technology requirements of the UKRI site, ensuring the development of a service that is fit for purpose and capable of scaling with the organisation. Who Are the Users •As a funder I need to publish our objectives, priorities and funding opportunities so that researchers are informed. •As a funder I need to show the impact of our research so that all users are aware of the value of that research. •As a researcher I need to be informed of developments and opportunities so I can apply for funding. •As policymakers in government, business and the third sector we need to be aware of research so we can use it to inform policy. • As the public/media we need to know about the research and its benefits and impact. Early Market Engagement None undertaken Work Already Done The nine councils have conducted user research over the years and routinely collect and analyse metrics. Existing Team While UK Research and Innovation will not launch until April 2018 a Shadow Communications team has been established to lead the development and delivery of internal and external communications strategies during transition to the new organisation. The Shadow UK Research and Innovation Communications team leads the strategic and operational development of the website and other associated channels, working closely with digital communications and technical teams in partner organisations, BEIS and the Government Digital Service (GDS). The UKRI Digital team currently consists of: • UKRI Strategic Lead, Digital • UKRI Digital Project Manager • Cross-Council Web Managers, developers and publishers Current Phase Not started Work Location No specific location Working Arrangments The team will work remotely, but will be expected to maintain a full working pattern that will allow them to meet project deadlines, with face-to-face team meetings at Polaris House, North Star Avenue, Swindon, SN2 1FL to report on progress. Travel and Expenses will be reimbursed in line with the BEIS Travel and Subsistence Policy. Security Clearance Baseline Personnel Security Standard (BPSS) Additional T&Cs Under GDPR rules UKRI reserves the right to audit the supplier or any of its sub-contracted services. • Third party storage, retention and destruction of data policies must align to UKRI policies. • Service Organisation Control (SOC) Reports, or similar, should be provided to give additional assurance of the controls within the third party. Third party use of data (whether passed to subsidiaries or additional third parties) and whether all of these organisations must adhere to UKRI requirements including for Recovery Time Objective (RTO) and Recovery Point Objective (RPO). Skills & Experience Demonstrate how you will apply your skills and expertise to… (Please answer the below questions in relation to this overarching question) Critically evaluate previous user research and web metrics and how this will ensure the successful delivery of this project Use a mixture of qualitative and quantitative methods in the user research and how this will ensure the successful delivery of this project Develop interview and survey questions that gets beyond superficial opinions (what users say) to reveal user goals (what users want) and how this will ensure successful project delivery Conduct user interviews and how this will ensure the successful delivery of this project Gather and interpret the results of surveys and interviews and how this will ensure the successful delivery of this project Provide expert interpretation of results and present outputs clearly and how this will ensure the successful delivery of this project Present data in ways that can be used to drive design: e.g. personas, user stories, user journey maps, and how this will ensure the successful delivery of this project Critically evaluate current and future technology needs of the UKRI website and how this will ensure the successful delivery of this project Provide a final report with a clear summary of key findings and recommendations and how this will ensure the successful delivery of this project Nice to Haves Demonstrate how you will apply your skills and expertise in… (Please answer the below question in relation to this overarching question) The Government Digital Service’s Design Principles and Digital Service Standard and its application to internal products and services, and how this will ensure the successful delivery of this project No. of Suppliers to Evaluate 4 Proposal Criteria Demonstration of technical approach and expertise that will support this approach Team structure Proposed methodology, activities and analysis How the approach or solution meets our needs Estimated timeframes for the work Cultural Fit Criteria Demonstrate how you will work transparently and collaboratively with the UK Research and Innovation project team throughout this project Demonstrate how you will engage with internal stakeholders to gain buy-in from senior leaders throughout this project Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £20,000 - £30,000 excluding vat to include: • staffing costs • review and analysis of existing user research and website metrics • quantitative and qualitative user research, including recruitment of participants • any use of user research studios • delivery of documentation and final reports and analysis