IT Service Management Solution

Tender description

In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited. The aims were: • Consolidate to a single system for complete visibility and standardization in ITSM • Simplify and automate operations / automate to replace manual, redundant tasks • Reduce maintenance and support costs for assets, technology, and services. • Improve efficiency and service response times/quality. • Maximize return on financial, time, and resource investments. • Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.