HR OD support services phase 3

Tender description

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC and its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. During the development and implementation of assignments, the Service Provider will be expected to support the delivery of the outcomes captured in the 'OD Road Maps' developed previously. This requirement was previously Lot 2 in the previously advertised tender reference 1703-PSCR-SR65976229-HR OD Support Services, but was subsequently withdrawn due to it being identified that the specification required further development. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is £100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than £10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for 12 months with an option to extend for a further 12 months.