Care Navigator Training for NHS Sandwell & West Birmingham CCG

Tender description

Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help, which will primarily be a GP, practice nurse, pharmacist or other health professional. Using a directory of services, receptionists can also signpost the patient to another source of support in the community, which is often more appropriate than a medical appointment. Delivering this approach, it will be easier for patients to get an appointment with the GP when they need it, and it shortens the wait to get the right help. What is Care Navigation?  Assistance offered to patients and carers to help them navigate complex health and social care systems  The delivery of coordinated, person-centred care and support  'Active signposting' to the most appropriate service - helping people to access the right care at the right time  Supporting patients to access a range of services, including health, voluntary, educational and financial  Overcoming barriers to quality care and treatment  Enabling people to improve their own health and wellbeing What is it not?  Care Navigation is NOT a clinical decision. This should be clear to both practice staff and patients. Care Navigation aims to create a sustainable, proactive and integrated health and social care system that puts the patient at the centre of their care. It must be flexible to meet the needs of local populations; there is no 'one size fits all' approach. The programme has the potential to release clinical time by relieving clinicians of additional administration and inappropriate consultations, so they can focus on managing more complex health needs. It makes more appropriate use of each team member's skills and increases job satisfaction for receptionists, who are traditionally underutilised and undervalued. Care Navigators will build relationships, problem solve, and provide a link between health, social and community resources. They will act as advocates for the patient to ensure that they experience seamless support - making every contact count.