Closed tender

Call Centre Software Solution

Details

Buyer: South Gloucestershire Council
Topic: Industry specific software package
Published: 16 October 2017
Submission: 17 November 2017
Source: ContractsFinder

Tender description

This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.

Timeline

Completed: Tender published16 October 2017
Current notice
Completed: Submission date17 November 2017

About the buyer

South Gloucestershire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48100000 · Industry specific software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Commercial Director	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Category Lead	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov

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