Agresso Support & ITIL Transformation Programme Manager

Tender description

Who Speclialist Work With Agresso Support Team members, Project Manager(s), Business Analysts, ICT Team (most disciplines), Business SMEs, external suppliers Steering Group - Senior stakeholders / representatives from all Directorates / Council functions What Specialists Work On • Stabilisation of Agresso operational support services, functions, processes & people following establishment of initial support structure • Enhancement / improvement of Agresso operational support structure and services addressing requirements • Enabling underpinning support capability including re-alignment of support & maintenance contracts and other identified outcomes as required by 'in-flight' Agresso M4/M6 upgrade • Once Agresso support structure is stabilised, a further programme of work is required to define, deliver and manage the integration of the current disparate service and support functions of all of the Council’s major business systems into a single ITIL based management, development and support framework. Where the Work Takes Place Oldham - located at the Council offices in the centre of Oldham although some activities may be required at outlying offices across the Borough. In the event of travel to sites or locations outside of the Borough required as a conseqence of Programme activites these must be agreed with the council and will be expensed. Early Market Engagement n/a Working Arrangements It is expected that the Programme Manager will typically be required to be on site 4 days per week. Home working is permitted for 1 day per week but will be subject to the requirements of the Programme and therefore priorities may arise which dictate 5 days per week on site. Work Location Oldham - located at the Council offices in the centre of Oldham although some activities may be required at outlying offices across the Borough. In the event of travel to sites or locations outside of the Borough required as a conseqence of Programme activites these must be agreed with the council and will be expensed. Security Clearance Basic Criminal Records clearance may be required - the Council will confirm this requirement and will manage application if required Additional T&Cs N/A - Standard Skills & Experience Understanding and experience of building, managing and delivering supporting services and transiution to these services for complex back office systems, ERP and/or Agresso Finance and HR and Payroll solutions Prince2 Practitioner and/or MSP Certification in ITIL – Minimum v2.0 Mgrs. Certificate in ITSM (Service & Support Management) or equivalent V3 Extensive experience in a Public Sector environment, particularly Local Government Programme Management experience in high value / complex / ICT programmes of work with particular focus on 'transformational' programmes of work Excellent and demonstrable communication and high level engagement skills (engagement at executive level) Evidence of delivering at scale Nice to Haves Change Management experience as aligned to transformational programmes of work No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with our organisation and other suppliers, forming effective working relationships Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Share knowledge and experience with other team members Challenge the status quo Can work with clients and colleagues with low technical expertise and can articulate complex matters in an understandable manner Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range £750 excludes vat, travel and expenses