Licensing & Public Protection ICT System Procurement

Tender description

Liverpool City Council Public Protection and Licensing Services deal with a wide range of issues including, for instance; • Statutory Nuisance – including noise, light pollution, hazardous waste. • Vacant Properties (enforcement of maintenance and repair). • Private sector housing complaints. • Trading Standards. • Taxi Licensing. • Street Trading Licensing. • Premises Licensing. • Gambling Licensing. • Landlord Licensing • Charitable Collections A number of software applications are currently used to manage the services across teams including; • Public Protection, Vacant Properties – Northgate M3. • Licensing – IDOX (LALPAC). • Civica LAPS • Landlord Licensing - Civica • Trading Standards (Civica Authority Public Protection - APP). • Civica Ikon (processing payment) In addition to these applications, the services also use a number of online e-forms and MS Office applications such as Excel and Word to fulfil services. Although the applications in place broadly meet many of the current business requirements, there gaps in the capability and functionality of the packages across all areas for the services we wish to provide to the people of Liverpool. With our current contracts nearing their maximum end dates the City Council are keen to explore the possibility of implementing a single ICT System to help deliver their statutory obligations around, Public Protection and Licensing Services. It is recognised that due to the complexity of each area, identifying a single System capable of meeting all business needs may be challenging although the City Council remains keen to join up and share data across these services where possible. Keywords: Licensing, Public Protection, Environment