Data analysis services

Tender description

The purpose of this Contract Notice is to alert interested parties that HM Revenue and Customs (HMRC) are tendering for a partner to design an industry best practice operating model to enhance capability in the exploitation of Predictive Analytics (PA) in tax non-compliance risking. HMRC is the UK's tax authority. HMRC's objectives are to bring in the maximum amount of tax owed to the Exchequer and bear down on avoidance and evasion; transform tax and payments for our customers; and design and deliver a professional, efficient and engaged organisation. The aim of this work will be to support HMRC Risk and Intelligence Service to become a ‘world leader’ in exploiting the use of PA to tackle non-compliance tax risks. We are seeking support from an external partner to develop best practice in PA based on exemplars and current industry knowledge management. The external partner must have recent relevant experience of delivering a PA operating model on projects of similar scale for other organisations. The contractor must provide personnel with the necessary skills, knowledge and experience to deliver the PA operating model. The contractor will undertake an end to end assessment of HMRC standard operating procedures to produce a gap analysis: baseline best practice in use of data science techniques to design an operating model with capability for HMRC to maintain and update to include future requirements that keep pace with global innovations. HMRC is currently undergoing a major IT transformation. The operating model must be developed in a manner that will allow it to be readily integrated into and used on HMRC's existing IT infrastructure platforms and sufficiently flexible to be adjusted or rebuilt to retain its functionality on completion of the transformation. The contractor must support HMRC to develop PA tax non-compliance risking by providing HMRC staff with the knowledge, skills and technical documentation to operate, modify, adapt and further develop the operating model capability without on-going support. HMRC will require assurance of all works undertaken During the development the partner will, from time to time be required to work within HMRC premises and take a ‘knowledge and skills transfer’ approach. A requirement will be for HMRC to own the Intellectual Property Rights for the PA operating model and all documentation and supporting materials produced for the purpose. The anticipated scope of the work is likely to include: 1. Baseline existing Compliance PA operating model, processes and future plans, assessing improvement opportunities against industry best practise delivery models, enabling HMRC to build capability to solve business problems, innovate and reduce our costs; 2. Support outcome recommendations of operating model baseline, compare current team's PA data analytics and project management skills against current industry standards; 3. Develop bespoke PA data science and related project management techniques; 4. Deliver a tailored learning, development and upskilling event to address current skills gap; 5. In relation to the tailored learning event, provide a handover training package which can be utilised across HMRC; 6. Make recommendations to introduce enhancements to our current internal and external professional networks to support current and future organisation capability development and analytical problem solving to keep pace with cutting edge data science innovations; 7. Taking account of HMRC constraints and dependencies, make practical recommendations on how we could more effectively meet HMRC's strategic objectives of improving compliance and reducing operating costs e.g. automation of processes and step-change innovation; 8. Provide solutions to help HMRC solve existing business problems e.g. using industry best practice and external approaches to identify risk and optimise compliance outcomes for different customer segments and intervention approaches whether we are data rich or data poor and suggestions for better segmentation of populations. The Contractor must be sure that the outputs from the solution are capable of being integrated into the HMRC data processes and Information Technology (IT) infrastructure.