Business Analyst to undertake detailed analysis of payment processes across all Consular business.

Tender description

Who Speclialist Work With The successful supplier/candidate will be working with established teams across Consular Directorate and with some support from a wider Programme team. What Specialists Work On Undertake detailed payments process analysis across all consular business. Produce a roadmap that will consider immediate steps to put in place a strategic payments solution, including: - Output review from recently conducted analysis work and developing to next level; - Producing a detailed list of all payment related activities, their touch points and execution methods; - Producing an options paper to establish a consolidated Strategic payments solution across Consular including: i) Benefits of reducing manual processing, improved reconciliation processes, better audit functions and future integration with GOV Pay ii) Improved reconciliation processes, better audit functions and future interaction with Gov.Pay. Where the Work Takes Place Main location will be FCO's office in King Charles Street London. With some time needed at the FCO's offices in Milton Keynes. Early Market Engagement A brief study has been undertaken to inform Consular Directorate on whether there are sufficient drivers to invest in a strategic approach to payments and payment reconciliation across all Consular Business (that includes the Emergency Travel Documents (ETD), Legalisation and Overseas Registration Unit (ORU) Services). A paper was produced to summarise where the current payment processes can be improved and what the benefits and risks are when considering a strategic approach. As a consequence, approval was given to undertake a more detailed analysis of Consular Payments and what a strategic approach might look like. Working Arrangements 1.The supplier is expected to supply a resource that can be on-site in London/Milton Keynes full-time during business hours Monday to Friday. The resource should also be comfortable working using an agile approach. 2. Be comfortable talking to non-technical staff and translating their requirements into technical terms Be a good listener. 3. Where appropriate be innovative and propose changes to processes. 4. We would like to be able to send the specialist unaccompanied to meet technical and non-technical staff. Work Location Main location will be FCO's office in King Charles Street London. With some time needed at the FCO's offices in Milton Keynes. Security Clearance All staff working on FCO premises must be at least SC Cleared or capable of being cleared to SC. Bidders must confirm clearance of nominated resources. If required, FCO will initiate SC clearance. Additional T&Cs Please note that the contract will be based on delivery of milestones (and possibly sprints) on an ongoing basis. Further discussions shall take place with the successful supplier/candidate once a final preferred supplier has been nominated and standstill has ended. Skills & Experience Excellent written and verbal communication skills - 5% 5-10 years Business analysis expertise and experience - 5% Detailed financial process analysis ability - 5% Ability to apply analysis to a strategic objective - 10% Ability to work confidently with senior stakeholders and challenge established working practices - 10% Good team player who can work with existing experts within the programme team. - 5% Familiarity with HMG Government security Classifications Policy & the Data Protection Act - 5% Experience in use of analysis case tools: MS Office, MS Visio - 5% Nice to Haves Central government operations and experience - 3% Working with Government Digital Services and working within their principles and expectations - 3% Previous experience of financial systems and business processes: payments ledgers - 4% No. of Specialists to Evaluate 3 Cultural Fit Criteria Working with technical and non-techincal staff to understand requirements - 3% Building good relationships and trust with teams - 3% Quickly joining teams and understanding their needs - 2% Experience working in an agile manner - 2% Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range between £550 to £650 per day