Provide a Booking Capability

Tender description

Why the Work is Being Done To create an improved service for users, capitalise on potential cost savings and generate additional revenue. Problem to Be Solved Residents are unable to book a place at an event, a venue, a resource, or council officer time online. Who Are the Users As a resident, I need to book something with the council, to enable me to use a service. As a council officer, I need a resource to manage bookings, to enable me to do my job more efficiently or to generate additional income. Early Market Engagement Work Already Done 14 teams throughout the council have been interviewed and detailed process maps have been created for each booking function. The time and cost of each function has been calculated. Existing Team The existing in-house team consists of a Project Manager and Content Designer. Teams delivering individual services (such as booking a room, or a place at an event) will also be involved in the work. Current Phase Alpha Work Location Council Offices, Market Street, Newbury, Berkshire, RG14 5LD. Working Arrangments Some face-to-face work will be required, however design and development can be done remotely. Security Clearance Additional T&Cs Skills & Experience An understanding of the Local Government Digital Service Standard Experience of user centred design and UX best practice Experience of designing services to AA of the W3C WCAG2.0 accessibility standards Experience of responsive front-end design using HTML5/CSS/JS Experience of assessing and mitigating security and privacy issues Experience of user testing end-to-end services with a variety of service users Experience of user testing end to end services with a variety of devices Experience of integration with 3rd party systems, including online payment systems Experience of working with a wide range of service delivery teams in a single organisation Experience of developing digital service process flow to pre-defined Business Process Model and Notation Nice to Haves Experience of supplying and supporting a digital room/venue booking solution Experience of supplying and supporting a digital event ticketing/booking solution Experience of supplying and supporting a digital asset booking solution Experience of supplying and supporting a digital time booking solution Experience of prototyping digital services Experience of working with Active Directory Good user research skills No. of Suppliers to Evaluate 5 Proposal Criteria Solution to deliver back-end administration functionality Solution to deliver front-end, customer facing functionality Solution to API and other integration functionality Details of hosting including operating system Any additional technical details of the proposed solution Project management approach and methodology Estimated timeframes for the work based on past experience Team structure and supplier capacity Implementation options and cost On-going support options and cost On-going licence options and cost Should this be a new solution: Development options and cost Should this be a new solution: Details of ownership Should this be a new solution: Details of potential commercialisation opportunities Cultural Fit Criteria Work well in an agile team that may include 3rd party suppliers Be confident at communicating ideas with non-technical clients Be respectful of different opinions and constructive in feedback Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 55% Cultural fit 10% Price 35% Questions from Suppliers Budget range