My Ofsted Registration

Tender description

Why the Work is Being Done Our current system, Ofsted Online, https://online.ofsted.gov.uk/onlineofsted/Default.aspx is a set of forms and linked processes for people to apply to register with us to look after children, to update and pay for their registrations and to communicate on an ongoing basis about issues relating to their registration. The current system does not meet external user needs which leads to high volumes of users contacting Ofsted for help. We need to build a new system on gov.uk which meets user needs, is accessible on mobile and tablet, and meets the needs of users with accessibility needs or lower digital confidence. Problem to Be Solved Improve accessibility for mobile/tablet users,users with disabilities,users with low digital confidence,simplify language and navigation,increase applications that are correctly filed, increase the number of people using direct debit as their payment method and reduce contact to Ofsted from people who need help relating to Ofsted Registration and related processes including DBS checks. We expect to build one system for both social care and childcare users,but develop two front ends, as these are two distinct groups with different user needs. We want to build using open source methods and to take over some maintenance and development in-house from April 2019. Who Are the Users People who provide childcare e.g. childminders, some nannies, nursery managers. People who provide social care for children e.g. fostering agency and children's home staff. Adult family members of childminders who live with the childminders. Early Market Engagement There will be a webinar for supplier who are interested in hearing more about this requirement. The session will be held at 10.00am on 01/02/17. If you are interested in participating, please e-mail info-contracts@ofsted.gov.uk prior to the close of play on the 31/01/17 and further details will be provided. Please include My Ofsted Registration in the title of your e-mail. Work Already Done In 2016 we ran a 3 month discovery with childcare, social care and internal users and now have a good basis to proceed to alpha. As at 17/1 we have a set of epics and user stories, an alpha backlog, and clear project scope. By the time of contract award we expect to have developed and tested on users some wireframes. Separately, GDS has prototyped a new set of gov.uk design patterns for 'prepare to apply' / 'check if you're eligible' user journeys. Existing Team In-house: 1x service manager, 2x product managers, 1x content designer, 0.5 project manager. External: ongoing service design, interaction design and user research support from a single service design agency who ran our discovery phase for this project. Current Phase Alpha Work Location Aviation House, Kingsway, Holborn, London. Working Arrangments We want the successful supplier to be co-located with the London team at key build phases e.g. 2-3 days a week, depending on supplier location, with details to be confirmed during the contract award. Ofsted are based in Aviation House, Kingsway, Holborn, London. Security Clearance BPSS is require from the contract start date, full DBS checks may be required on staff who have access to sensitive data. This will be confirmed as and when it is required. Additional T&Cs Skills & Experience Experience of successfully delivering alpha-live builds according to GDS service standards. Please e-mail info-contracts@ofsted.gov.uk to request a case study template, completed templates should be returned to Ofsted by cop 09/02/17. Experience of effective rapid, low-cost prototyping. Strong detailed knowledge of GDS service standards gained from applying them to a project. Experience of working with systems using personal data. Please e-mail info-contracts@ofsted.gov.uk to request a case study template, completed templates should be returned to Ofsted by cop 09/02/17. Experience of successfully working in a multi-supplier environment and of effective working practices to support multi-supplier collaboration. Strong, dedicated, continuous project and account management. Experience of delivering live critical systems. Ability to increase or decrease development and design resource as needed to account for peaks and troughs in the project. Ability to rapidly make changes throughout alpha to respond to ongoing user testing and feedback. Nice to Haves Experience of working with systems which utilise DBS (criminal records) checks, cross-government components for ID assurance (e.g. Verify, Gateway) or payment. Experience (i.e. participation) in GDS service assessment. Confidence to present internally to senior stakeholders as part of a team. Experience or detailed knowledge of GDS service assessment. Experience of projects utilising GDS design patterns. No. of Suppliers to Evaluate 5 Proposal Criteria Technical solution 20% Approach and methodology 15% How the approach or solution meets user needs 15% How the approach or solution meets your organisation’s policy or goal 10% How they’ve identified risks and dependencies and offered approaches to manage them 5% Team structure 5% Cultural Fit Criteria Work as a team with our organisation and other suppliers 5%. Share knowledge and experience with other team members 5%. Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range indicative budget range for alpha: 100-150k. indicative budget range for beta: 150-250k. all costs ex vat. it is important that we offer excellent value for money on this project. beta will only proceed after a satisfactory alpha phase, ofsted reserves the right not to continue the contract after the alpha phase.