ISS EPM Project Support Officer

Tender description

Who Speclialist Work With Staff and managers including Assistant Head, Deputy Head and Head of Delivery Areas What Specialists Work On EPM Administrator: Responsible for call management, helpdesk support and incident management for EPM 2013. This will include – but not be limited to:- * Recording/acknowledge all incident/admin and technical support calls * Liaising with the System Support and any associated contractors to resolve complex issues. *Ensuring work practices and the solutions are properly documented. Undertake training of in-house resources as required. * Assist with customer visits, clinics and demonstrations. * Reviewing, updating to internal system helpdesk support documentation and customer awareness information. * Review and maintenance of the Knowledge base pages. *Administration of EPM2013. Where the Work Takes Place Building 405, Corsham, Wiltshire Early Market Engagement Working Arrangements 5 days a week (37 hours per week) within a bandwidth of 08:00 - 17:00 (hours to be agreed with individual manager). No expenses will be paid, all the tasking will to be carried out on site there will be no 'OFF-SITE' or 'Home' working. All resources will be provided access to the organisation's IT system and no personal or company laptops will be permitted on site. Work Location Building 405, Corsham, Wiltshire Security Clearance Additional T&Cs Skills & Experience At least one years experience of using EPM 2013- 15% Completion of the EPM 2013 administrors course- 15% At least one years experience of performing reporting and governance activities across a portfolio- 15% At least one years experience of using MS Project/Enterprise Project Manager to underpin project planning and control- 15% Nice to Haves At least one years experience of using MS Office Suite including MOSS/Sharepoint Office 365- 8% Experience of working with Project and Project Support staff to maintain coherant portoflio governance and reporting- 8% Experience of working with Finance and Commercial staff to maintain coherant portoflio governance and reporting- 8% A recognised Project Management Qualification (e.g. APM or MSP) at a minimum of Foundation level- 8% Experience of agile, matrix and collaborative working styles in a large programme management environment- 8% No. of Specialists to Evaluate 10 Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers Budget range