HR and Payroll Services

Tender description

The purpose of this document and Request for Information (RFI) is for The Insolvency Service (the agency or the Authority) to gain an understanding and appreciation of what the market can provide as a services and system to manage HR and Payroll functionality. The Information from this exercise will be used to inform our future commercial strategy to replace the Authority's current service provision. The Authority's currently contracts out its HR information system, payroll and elements of the HR operation services to a shared service operation. The agency current employs c.1500 employees. The service includes: • Administration of payroll for all employees; • First-line advisory support for payroll and HR queries; • HR service provision - a full HR transactional service for the majority of HR life events; • Provision and maintenance of the HR database, Oracle 12.1.3; and • Live file handling, updating employee information on payroll and HR The aim of this Request for Information is to: • Determine and understand the market interest to deliver these services. • Understand how the service/s could be potentially delivered and managed in order to support them achieve efficiency improvements but delivery of benefits to users / staff. • Understand the different costing models available. We are seeking to understand the service provision and user experience and interested in the link between intuitive systems used appropriately by all employees and the accuracy of management information. The information gathered as part of this soft market test will input directly to the outline business case for the future service. The following are the objectives for the business case: • A payroll solution that enables all employees to be paid accurately and on time. • A system that accurately records the number of employees and all required information on them and use the data held to deliver accurate, real-time and historical management information. • An HR service provision for the full HR transactional service for the majority of HR life events (to be defined). • HR and payroll advice (the level and detail of this will need to be defined). • Self-service functionality for all employees and their managers. • A system / service that interfaces with other relevant systems in the agency where required.