Criminal Justice System Common Platform Programme - Identity Access Management Citizen Disovery

Tender description

Why the Work is Being Done CJSCPP is a change programme to enable the CJS and agencies be more efficient and deliver a better service. For the first time, criminal case information will be kept together in one place. Parties will be able to access and update the same data set based on their security profile and associated access rights. The CJSCPP is part of a wider portfolio of change being delivered by HMCTS under the HMCTS Reform Programme, affecting services in all jurisdictions. To extend IdAM functionality a discovery exercise is being undertaken for the inclusion of various non-professional (citizen) groups within its scope. Problem to Be Solved A need has been raised to allow various non-professional “citizen” users onto systems where IdAM handles access control. • CJS processes involves several citizen “actors” (defendants, witnesses, victims, etc.) • Therefore, the platform will need to have citizens as users • Given the diverse nature of citizen users, how should the platform handle them? Who Are the Users • General Public (unauthenticated) access • Press • Case-based verified access to CPP and Reform services for specific members of the public Early Market Engagement N/A Work Already Done The primary development and deployment of IdAM is complete. IdAM currently supports professional user authentication (with and without 2FA). It supports self-service where possible and it supports organisations with a hierarchy allowing each organisation to manage and support its own users. Existing Team The supplier will be working with CJSCPP IdAM delivery and PET teams along with key stakeholders of the CPP. These are comprised of a mixture of civil servants and multiple suppliers. Current Phase Live Work Location Central London location; initially Southern House, Wellesley Grove, Croydon, CR9 1WW (the 'Base location', although some UK Travel may be expected) Working Arrangments The suppliers team will be required to work on site at the base location working a five (5) day week. The Service is being delivered against the GDS Service Manual (e.g. agile delivery aligned to scrum methodology). For any work performed at a location different to that of the Base location and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval before being reimbursed. Security Clearance Disclosure Scotland. See www.disclosurescotland.co.uk/basicdisclosureonline/index.htm and Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date. See https://www.gov.uk/government/publications/government-baseline-personnel-security-standard for further guidance. Additional T&Cs Any expenses shall be submitted in line with the Ministry of Justice standard Travel and Subsistence policy and agreed in advance of expenditure. Skills & Experience Demonstrable experience of working in multi-discipline environments focused on meeting user needs using agile methodologies and delivering digital improvement outcomes= 6% Demonstrable experience in delivering a successful GDS Discovery=9% Demonstrable experience of working in a secure Government programme=3% Demonstrable experience of working with multiple cloud vendor technologies and tools (e.g Azure and UKCloud)=6% Demonstrable experience of delivering usable IdAM solutions and integrating them in live services, by maximising use of the products and minimising custom development=6% Nice to Haves Demonstrable experience of working on three or more digital by default government services with high transaction volumes (100k p/a) and meeting digital by default service standard criteria=3% ForgeRock delivery experience supporting the ForgeRock product stack=2% Demonstrable experience of adopting agile approaches in delivering a number of IdAM solutions in large complex environments – demonstrating best practices and approach=2% Be able to hit the ground running and engage with the stakehiolders an no later than 1st March 2017=3% No. of Suppliers to Evaluate 5 Proposal Criteria Overall Solution and Approach - High Level Delivery Plan, Approach and Method, Timescales, Risks and Dependencies and Quality=6% Proposed team structure (including CVs of key members) - Reference contract/ case studies examples including linked CV’s=8% Value for Money - how the proposal will optimise costs and generate savings=6% Cultural Fit Criteria Explain your proposed approach for working with co-located, multi-vendor HMCTS/CPS team - demonstration of transparency and collaboration, including ability to engage and work with users at all levels=5% Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes=5% Payment Approach Time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range