Telecommunications services

Tender description

The purpose of this new framework agreement (‘this Framework Agreement’) is to ensure we can provide an offering suitable for members of PfH in England, Wales, Scotland and Northern Ireland and other public bodies permitted to use this Framework Agreement who require the provision of telecommunications services including communications network solutions, mobile communications and off premise hosted communications networks. The lot will include, but is not limited to: (a) Network Connectivity, (b)On Premise IP Telephony Services, (c) Call Centres and Contact Centre Services, (d) Unified Communications, (e) Design, Supply, Installation and Maintenance of telecoms systems, hardware and infrastructure, (f) the provision of Hosted Communications Solutions and (g) Associated consultancy services. Items/services covered in the lot will include, but are not limited to: (a) Mobile voice and data bundles;Mobile broadband; M2M; WIFI Connectivity; 3G and 4G. (b) the provision of associated hardware such as smartphones, tablets and PDAs, (c) the provision of associated mobile communications systems and software including mobile device management, mobile call recording, mobile conference calling, anti-virus software, Office 365, (d) Hardware repair services, (e) Mobile cloud storage and sharing services, (f) Associated consultancy services. This lot of the Framework is for the provision of Off Premise Hosted Telephony Solution. Items/services covered in the lot will include, but are not limited to: Clear subscription options; Scalable packages; Wide range of call features, group capabilities and options; Web based portals that can be used by end users and administrators; Configuration options for administrators; Training and support; Multiple device connectivity; Feature rich hardware; Multi-site capability; Help desk facilities; Out of hours help desk and support; Call centre functionality; Project management support for implementation; PSN compliant services; Provision of network connectivity hardware and services to support hosted solutions; Associated consultancy services.