Provision of resource for CMS and Discovery tool (Service Now)

Tender description

Why the Work is Being Done In line with government policy, the Agency has set out to transform its ICT estate to a digital, cloud hosted, open source, multi-supplier environment within a cloud-hosted environment to deliver a transformed ICT estate and reduce total cost of ownership. To complement the DVLA transformation a new IT strategy has been developed. This work is to implement the IT strategy for the ServiceNow CMS, whilst integrating and federating a range of legacy code repositories and deployment tools, including Rational ClearCase and Gen8 toolset Problem to Be Solved The Supplier will be required to develop ServiceNow to have an out of the box functioning CMS which integrates with a federated ServiceNow CMDB, develop Import Sets, templates and policies for two way integration to other data sources and systems such as BMC ADDM, SCCM, Asset tags and other various infrastructure tooling. Potentially deploy the ServiceNow discovery tool to authenticate Cloud CI’s (In-house product selection in progress), and integrate our existing BMC ADDM discovery tool. The DVLA developers currently lack the experience to deliver this requirement but will need to be familiar with it to support it upon project completion. Who Are the Users Internal DVLA customers will need ServiceNow to have an out of the box functioning CMS which integrates with a federated ServiceNow CMDB and chosen cloud discovery tool tbc (ServiceNow or BMC). Regular communication with the DVLA Project Manager and other project team members will also be a requirement to ensure progress is tracked internally. Our internal teams will need daily onsite communication with the supplier to remediate any issues, and will need to be familiar with the delivery of the CMS system and discovery tool throughout the project, including its designs as they will be supporting it in the future. Early Market Engagement Work Already Done The ServiceNow tool is currently in place and licenced. Existing Team Our existing ServiceNow team consists of 1x Skilled developer and 3x training developers. Current Phase Not applicable Work Location DVLA Swansea, Longview Road. Working Arrangments Requirement dictates location, expectation that this would be an on premise requirement. Security Clearance SC and must be able to evidence Additional T&Cs Skills & Experience • Proven expert knowledge of ServiceNow development • Proven skills to develop ServiceNow import sets, templates and policies for two way integration to other data sources and systems. • Demonstrable experience of building ServiceNow CMS and Discovery • Evidence of experience of working within Agile development environments • Evidence of experience of working at significant scale • Understanding of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks. • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality, in ServiceNow. Nice to Haves • Evidence of experience of BMC Discovery No. of Suppliers to Evaluate 10 Proposal Criteria Value for money Estimated timeframes for the work Technical solution Cultural Fit Criteria • Able to form effective relationships with people of all seniorities and job types • Self-starters who inspires others to action • Strong bias to shape and simplify systems rather than to accept and operate systems Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers Budget range budget range for the outcome is £300k.