DAC-042 - C9014 - User Researcher PRAU DE and Assurance services

Tender description

Who Speclialist Work With A multi-disciplinary agile team including UX designer, front-end developer, back-end developer, content designer, dev ops, infrastructure, architecture, product manager and application manager. What Specialists Work On • Working with developers, engineers and product leads to understand front-end, system-to-system and API based users needs • Development and analysis of User Surveys • For existing services, review feedback and perform iterative user research • Perform Discovery research with new user groups • Perform access needs research Where the Work Takes Place Based in Croydon with occasional travel to headquarters in central London and various stakeholder teams in the UK. Early Market Engagement Working Arrangements Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to Home Office Travel and Subsistence Policy. Work Location Based in Croydon with occasional travel to headquarters in central London and various stakeholder teams in the UK. Security Clearance All staff must be SC cleared. We will ask bidders for details of key personnel, if successful the bidder will be asked for confirmation of security clearance or we will initiate clearance process. Additional T&Cs Skills & Experience Demonstrable experience of planning, organising and conducting research with internal government employees, including within secure environments – 12% Demonstrable experience of assessing user needs for software services, system-to-system integrations and APIs. Not only experience with User Interface/frontend products and services – 12% Demonstrable strong interpersonal skills and leadership experience in a complex agile environment, knows how to make projects succeed – 10% Have a degree in the relevant field combined with demonstrable experience. Degrees in HCI, psychology, anthropology, design research or similar are relevant – 10% Knowledge of how complex applications can comply with W3C WAI standards, experience of evaluating compliance and research with users with access needs -10% Full understanding and demonstrable experience of research methodologies. Capability to select best technique. E.g. Qualitative: in-depth interview, usability testing, and contextual enquiry. Quantitative: benchmarking survey, web analytics – 6%. Comfortable with ad-hoc research request from other teams and providing support when possible – 5% Nice to Haves Experience of the Government Digital Service’s Design Principles and Digital Service Standard and its application to internal products and services No. of Specialists to Evaluate 3 Cultural Fit Criteria Experience advocating user-centred design and delivering research in a technology-lead culture – 5% Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers Budget range £650