Research services

Tender description

To measure the journey experience of bus passengers by means of a market research survey. Coverage is primarily England, outside of London, but can also extend to Scotland and Wales. The Bus Passenger Survey was first undertaken by Transport Focus (Passenger Focus at the time) in 2009 with limited coverage, but has since grown to become the recognised measure of bus passenger satisfaction. In each of the past 3 years, the survey has gathered the views of over 40 000 bus passengers. Through reliable, credible and collaborative work with the bus industry, the survey has become an influential and useful tool. It is used by operators, transport authorities, stakeholder groups and governments for benchmarking and comparing the views of passengers. To measure the journey experience of bus passengers by means of a market research survey. Coverage is primarily England, outside of London, but can also extend to Scotland and Wales. The Bus Passenger Survey was first undertaken by Transport Focus (Passenger Focus at the time) in 2009 with limited coverage, but has since grown to become the recognised measure of bus passenger satisfaction.