Institute for Apprenticeships - digital services

Tender description

Why the Work is Being Done We are responsible for: - Supporting employers to create new apprenticeship standards which include a proposal, standard development, assessment plan and funding bands allocations. - Advising Government on Apprenticeship funding. - Quality assuring the delivery of the End Point Assessment and co-ordinating across government to ensure quality across apprenticeships. Problem to Be Solved We need to research the digital systems available to us and plan an approach to deliver automated ways of working to replace the manual and process heavy ways of working. Who Are the Users We have the following users: - Institute team members - to manage the approvals process on behalf of our route panels as well as provide management information. - Trailblazers - the employer groups who develop apprenticeship standards with support from the Institute - Route panels - the employers we convene to ensure quality apprenticeship standards are being developed - Boards and committees - the employers and stakeholders who are responsible for ensuring the Institute is compliant with it's statutory responsibilities Early Market Engagement Work Already Done We have multiple pieces of research and work streams validating the types of services we would need to develop for our internal teams and the membership including process mapping from end to end. We're working closely with our sponsoring department, DfE, and our partner agency, ESFA, to understand the services that already exist in Government. The Institute has been working on a shared discovery with ESFA on the challenges our processes are causing for users of downstream systems. This will inform our discovery phase so that we can use existing research to determine the relevant systems we need to implement. Existing Team There are two members of the digital team the supplier will be working with but they will also have to work directly with multiple stakeholders across the Institute. Expected roles in this team are Service Manager and Product Manager but we expect to carry out multiple roles as we're a small team. Current Phase Not started Work Location 151 Buckingham Palace Road, London. Working Arrangments The supplier should be embedded into the Institute so that they can access the stakeholders they need. Security Clearance Baseline Personal Security Standard Additional T&Cs Skills & Experience Experience in the planning and delivery of a user centred agile discovery, alpha and beta phases - 5% Experience of conducting user research - 2% Experience in the ability to deliver evidence based estimates and approaches for discovery, alpha and beta phases - 2% Experience of adapting / integrating existing technologies for internal facing systems - 2% Experience of adapting small scale solutions to meet new user requirements - 2% Experience of working with an organisation which is at the beginning of changing the culture to a more agile way of working - 2% Nice to Haves Experience of delivering digital services for a small and limited user base - 1% Experience of self certifcation through a sponsoring department - 1% No. of Suppliers to Evaluate 10 Proposal Criteria Approach and methodology - 25% How the proposal represents value for money - 20% Discovery and alpha high level plan - 15% Cultural Fit Criteria Work as a embedded team with the Institute - 7% Be solution focussed rather than commercially minded - 3% Transparent and collaborative decision making - 2% Experience working with NDBPs with a close working relationship with their sponsoring department - 2% Experience of designing services for users that may demonstrate aversion to change - 2% Team structure with roles and responsibilities - 1% Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range up to 60k on the discovery phase plus 10% contingency, there is further budget for alpha and beta to be confirmed should the contract be extended.