NHS Patient Survey Programme (Ref: CQC PSO 114)

Tender description

The Care Quality Commission ("CQC") is seeking to re-procure its future NHS Patient Survey Programmerequirements. CQC is responsible for delivering this programme on behalf of NHS England and Departmentof Health and Social Care (DHSC). This programme is a central aspect of CQC's strategy for 2016 - 2021,and consists of five national and official statistics which are regulated under the Office of National StatisticsCode of Practice. It is the single largest reliable source of evidence on people's experience of care in acute andcommunity mental health sectors. Data from the programme is a key way to provide information to HealthcareCommissioners and care providers to support improvement and understand impacts of national policy onpeople's experiences of care. The programme will be delivered by an set of independent Co-ordination Centres and a set of contractors on a Framework Agreement which NHS Trusts are able to contract with locally todeliver their survey requirements. Accordingly, there are three (3) Lots available: Lot 01 - Co-ordination Centre (Existing Methods) Lot 02 - Co-ordination Centre (Mixed Methods) Lot 03 - Approved Contractor Framework Please note that as the resulting contracts for all Lots will be utilised on a Call-Off basis, CQC does NOT guarantee any work either to providers of services or from other commissioners and requirements may be called-off asand when required by commissioners. Please also note that CQC and other Commissioning organisations who are eligible to utilise the agreements may procure additional services through the contract to accommodate programme enhancements (survey volume, frequency or coverage).