New website

Tender description

Why the Work is Being Done We have ambitious plans to transform our business using technology. Our digital strategy and governing digital principles support the delivery of eight key objectives within the business strategy. We are looking for an enthusiastic team of individuals who share our digital principles and will bring energy and creativity to the project. The ongoing development and seamless integration with other systems will support the delivery of other digital projects. We want all of our website visitors to have an excellent experience when accessing our services online. We want them to rate the website as accessible, responsive, reliable, helpful and knowledgeable. Problem to Be Solved Current website stats • 10,000 visits per year (50% new) • 60% visit using a mobile device • Bounce rate 40% • Goal conversion rate 15% Issues: • Navigational issues with tabbed sections • Problems tracking user journeys/conversion paths due to third party systems • Data analytics reporting on page sections problematic • Property search function unreliable • Mobile performance e.g. screen jump, image size, responsiveness • Unable to carry out a property search on some mobile devices • Unable to print forms • Unable to make online payments except rent • Insufficient interactive content • SEO ranking (non-livin search) Who Are the Users As a prospective tenant, I want to search for a home on any device, so that I don’t go elsewhere for my next home As a tenant, I want to be directed to what I’m looking for without having to think, so that I don’t have to ring livin As a community partner I want to be directed quickly to the support livin can offer me and my clients, so that I can get in touch As the regulator I want to understand livin’s business strategy and performance so that I am reassured of their rating Early Market Engagement Work Already Done Existing Team Business Visionary – Alan Boddy, Executive Director Housing and Business Development Business Sponsor - Helen Darby, Head of HR and Business Development Project Manager and User Researcher - Anna Robson, Digital Transformation Manager Business Ambassador - Lauren Thompson, Marketing and Sales Manager Technical Advisor - Dan Evans, ICT Infrastructure Manager Business Analyst and Technical Coordinator - Graham Dutton, ICT Applications Development Manager Content Designer – role to be fulfilled by supplier User Experience Designer – role to be fulfilled by supplier Solution Developer – role to be fulfilled by supplier Solution Tester – role to be fulfilled by supplier Current Phase Not started Work Location Farrell House, Arlington Way, DurhamGate, Spennymoor, County Durham, DL16 6NL. Working Arrangments Ways of working will be agreed at the beginning of the Alpha phase, suggested as follows: • Sprint length – 2 weeks • Phases – discovery, alpha, beta (private), beta (public), live • Stand-ups – weekly • Show and tells – end of sprint • Retrospectives – end of phase • Face-to-face meetings – end of phase and as required in between • Tools – Trello, Yammer Security Clearance Additional T&Cs Skills & Experience Agile project management experience involving third party clients Knowledge of a range of website platforms Client-centred approach to platform selection Ability to build low-maintenance websites Ability to maximise features while minimising ongoing maintenance Evidence of user research carried out or involved in Evidence of content design skills to optimise conversions Evidence of user experience techniques used Evidence of SEO techniques used in website development Evidence of knowledge of current CRO best practices in the context of new website design Expert in Google Analytics and experience in the setting up and achievement of goal conversions Experience of designing solutions for users with low level digital literacy Understanding of non-functional requirements and experience of building these into a web project i.e. usability, security, accessibility, interoperability, reliability, maintainability, availability, scalability, portability and compatibility Experience in facilitating user testing throughout a web project Experience of working with a number of different web platforms Experience of delivering website projects both in the housing sector and private sector Examples of pro-actively suggesting or trying new/emerging technologies with clients Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How risks have been identified and dependencies and offered approaches to manage them Team structure Value for money Cultural Fit Criteria Work as a team with our organisation and other suppliers and partners Be transparent and collaborative when making decisions Take responsibility for your work Share knowledge and experience with other team members Challenge the norm Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range