Training rollout and Business Change for DIT's Data Hub

Tender description

Why the Work is Being Done DIT is focused on becoming a 'Data Driven' organisation. In November, DIT will launch a Department wide repository known as "Data Hub" that will bring data to life. This will include a customer relationship management (CRM) tool, performance management dashboards and analytical reporting tools using the latest in data science. It will allow DIT to generate intelligence and insight to drive ongoing service improvements. Problem to Be Solved To assist with the launch of Data Hub, DIT requires a team to manage training, communication, engagement and logistics. DIT also require additional capacity within the delivery space, and would like the supplier to be able to pull digital specialists in to assist with the delivery of Data Hub as and when required. The main deliverables will be: -Development of a training programme -Delivery of the programme to all users across DIT -Measurement and evaluation of the impact of the programme Who Are the Users Users of Data Hub are DIT Staff based in the UK and overseas. Staff need to be change ready, understand Data Hub as a platform, what's being delivered and how it will change the way we work. Staff must be confident using the system, feel they understand the new features and plans for after the initial November rollout. The additional capacity required within the Data Hub team would assist them with delivery across all disciplines, including development, UX and business analysis. The ability of the Supplier to flex their team in line with shifting business needs will be important Early Market Engagement Work Already Done Existing Team The Supplier will be engaging with the Deputy Director of Data and Internal Services; the Internal Services Service Manager and the Head of Digital Engagement. The supplier will also be working with the wider Development and Digital Team to align this work with other ongoing development work and product launches. Current Phase Not applicable Work Location Department for International Trade, 3 Whitehall Place, London, SW1A 2AW Working Arrangments The team provided by the Supplier will follow agile methodology including sprints, stand-ups, show and tells and retrospectives. The team will be expected to be co-located with the Digital Team for the majority of the contract. Days onsite to be agreed at contract inception. Security Clearance BPSS Clearance Additional T&Cs DIT will own the Intellectual Property (IP) of any collateral produced. The successful supplier will be required to adhere to DIT Data Security Policy (provided on request). Co-location at 3 Whitehall Place will be required for the majority of the project. Skills & Experience Experience of delivering training for digital related services Experience of designing and producing comprehensive training materials Use of tools such as Slack and Yammer to help deliver training through peer to peer support Experience of working with an Agile product team to develop materials Ability to communicate across a large organisation with users at varying skill levels Evidence of providing post go-live support on similar projects Evidence the team to be provided is self-organising and multidisciplinary Evidence of delivering a similar project within a tight timeframe Evidence of placing high-performing digital specialists into delivery teams Nice to Haves Evidence of delivering projects related to business transformation and change No. of Suppliers to Evaluate 5 Proposal Criteria Approach and methodology for the training element Approach and methodology for the communication and engagement element Approch and methodology for the logistics element Evidence of delivering a similar project within a tight timeframe Roadmap and timeline of how the project will be delivered within the timeframes Suggested team structure to be provided Post go-live support to be provided Approach to measuring and evaluating the impact of the programme Cultural Fit Criteria Agile working Commitment to excellence Commitment to team working Your approach to transferring knowledge and experience to DIT staff to support learning from this project Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers Budget range £225,000 - £300,000 total contract value